Hi John.
I think he has just left off a 7 as in i-7-7700 as that processor has a base clock speed matching the rest of the processor spec and has an Intel HD630 GPU which would sort of match with the age of the nvidia card.
My guess would be not updating the rest of the system drivers and Windows or C: drive space is now getting a bit full if everything else is equal and the program was running before.
However I'm not sure which version of MEP is being used. Last time I looked @Zaza_from_Johor was using MEP 19.0.2.58.
Ray.
Hi Ray
. . . . However I'm not sure which version of MEP is being used. . . . .
It is in @Zaza_from_Johor's signature - Movie Edit Pro 21.02.2.130 - ie up to date.
. . . . i7-7700 as that processor has a base clock speed matching the rest of the processor spec . . . .
There is also the i7-9700K, and i7-6700T if quoting the Turbo speed.
John EB
Hi
In your signature the processor is identified as an i7-700 - it looks like there is a digit and 1 or 2 characters at the end missing - can you clarify the Intel processor number in full please.
John EB
Forum Moderator
Processor Intel(R) Core(TM) i7-7700 CPU @ 3.60GHz, 3601 Mhz, 4 Core(s), 8 Logical Processor(s)
(signature updated)
Hi
Thanks for updating your computer specification.
When you say 'freezing' do you mean the Preview playback stutters, or the program locks up/crashes and you have to stop it using Task Manager?
What format and resolution video are you working with - a MediaInfo analysis may help, IIRC you already have this installed.
Can you post a screen shot of the Program settings, Device options tab
John EB
Hi
Thanks for updating your computer specification.
When you say 'freezing' do you mean the Preview playback stutters, or the program locks up/crashes and you have to stop it using Task Manager?
What format and resolution video are you working with - a MediaInfo analysis may help, IIRC you already have this installed.
Can you post a screen shot of the Program settings, Device options tab
John EB
To give you a a few examples: I drop a file from the monitor to the time line after trimming. Then I click to the next file and the program stalls. totally frozen. Or I play one file to preview then click on another one to preview and program freezes.
Files are from a Gopro
Format : MPEG-4
Format profile : Base Media / Version 1
Codec ID : mp41
File size : 212 MiB
Duration : 17s 817ms
Overall bit rate : 99.7 Mbps
Video
ID : 1
Format : HEVC
Format/Info : High Efficiency Video Coding
Format profile : Main@L6@Main
Codec ID : hvc1
Codec ID/Info : High Efficiency Video Coding
Duration : 17s 784ms
Bit rate : 99.6 Mbps
Width : 3 840 pixels
Height : 2 160 pixels
Display aspect ratio : 16:9
Frame rate mode : Constant
Frame rate : 29.970 fps
Color space : YUV
Chroma subsampling : 4:2:0
Bit depth : 8 bits
Bits/(Pixel*Frame) : 0.401
Stream size : 211 MiB (100%)
Title : GoPro H.265
Audio
ID : 2
Format : AAC
Format/Info : Advanced Audio Codec
Format profile : LC
Codec ID : 40
Duration : 17s 771ms
Bit rate mode : Constant
Bit rate : 192 Kbps
Nominal bit rate : 48.0 Kbps
Channel(s) : 2 channels
Channel positions : Front: L R
Sampling rate : 48.0 KHz
Compression mode : Lossy
Stream size : 410 KiB (0%)
Title : GoPro AAC
Other #1
ID : 3
Type : Time code
Format : QuickTime TC
Duration : 17s 784ms
Time code of first frame : 14:53:28:27
Time code, striped : Yes
Title : GoPro TCD
Language : English
Encoded date : UTC 2022-02-12 14:24:33
Tagged date : UTC 2022-02-12 14:24:33
Bit rate mode : CBR
Other #2
Type : meta
Duration : 17s 817ms
Duration_LastFrame : -201
Bit rate mode : VBR
Other #3
Type : meta
mdhd_Duration : 17784
Bit rate mode : VBR
Device tab
Anyone???
Hi.
On previous posts we have seen problems with Go-Pro generated video clips.
The data from yours seems somewhat different to ones I have seen in the past.
I have never seen this section before.
Other #1
ID : 3
Type : Time code
Format : QuickTime TC
Duration : 17s 784ms
Time code of first frame : 14:53:28:27
Time code, striped : Yes
Title : GoPro TCD
Language : English
Encoded date : UTC 2022-02-12 14:24:33
Tagged date : UTC 2022-02-12 14:24:33
Bit rate mode : CBR
Other #2
Type : meta
Duration : 17s 817ms
Duration_LastFrame : -201
Bit rate mode : VBR
Other #3
Type : meta
mdhd_Duration : 17784
Bit rate mode : VBR
Is it possibly GPS data? That may be what is throwing a spanner in the works. The reason you possibly haven't had a reply is it is possible no-one knows for sure. The rest of the file looks normal to me. You may have to look at the files in Handbrake and convert them.
When you say you never had a problem before, do you mean with the same clip?
If not, then compare the data from the clips that work to those that don't. See if there is a difference. If there is no difference it could be a newly introduced bug and you should tell magix here or raise a ticket.
Ray.
Hi Ray
The Other #1 channel stores the accelerometer, gyroscope and GPS data and should be ignored by MEP.
The question for me is what is the Other #2 channel doing? Its name would suggest it is storing some meta data, but what?
John EB
Hi.
On previous posts we have seen problems with Go-Pro generated video clips.
The data from yours seems somewhat different to ones I have seen in the past.
I have never seen this section before.
Other #1
ID : 3
Type : Time code
Format : QuickTime TC
Duration : 17s 784ms
Time code of first frame : 14:53:28:27
Time code, striped : Yes
Title : GoPro TCD
Language : English
Encoded date : UTC 2022-02-12 14:24:33
Tagged date : UTC 2022-02-12 14:24:33
Bit rate mode : CBROther #2
Type : meta
Duration : 17s 817ms
Duration_LastFrame : -201
Bit rate mode : VBROther #3
Type : meta
mdhd_Duration : 17784
Bit rate mode : VBRIs it possibly GPS data? That may be what is throwing a spanner in the works. The reason you possibly haven't had a reply is it is possible no-one knows for sure. The rest of the file looks normal to me. You may have to look at the files in Handbrake and convert them.
When you say you never had a problem before, do you mean with the same clip?
If not, then compare the data from the clips that work to those that don't. See if there is a difference. If there is no difference it could be a newly introduced bug and you should tell magix here or raise a ticket.
Ray.
What I mean is I could edit those Gopro files without any issues with the previous version I used.
Please be aware these are user to user forums, not a contact for any Magix staff and it is not our software!
Personally, I find almost no problems running Video Pro X 13 and MEP Premium 2022 - my computer hardware is listed in my signature - but I fully accept that your experience is totally different.
If you wish to request help with a Magix product, these are the forums to do so; to post merely to state that you no longer use Magix software is really of little value since we, ordinary users, are not, in any way, responsible for how and whether a specific product "works".
Jeff
Forum Moderator
My previous comment was deleted probably because it was negative......but I still think this is terrible software. But as a last resort. Try these steps to stop the freezing.
1) Open MEP 2022
2) Click on FILES in the upper left corner
3) Scroll down to SETTINGS and them PROGRAM
4) Click on the DEVICE OPTIONS tab
5) Look under HARDWARE ACCELERATION and set
Import, Processing and Export to CPU
6) Click OK
7) Exit the program back to the desk top and re-open the program...proceed normally.
I did this is and the program IMMEDIATELY stopped freezing every 20 seconds.
Hi
What is your computer specification and program version, see this topic for what is required and please quote processor and graphics card make/model in full - I would suggest you put this information in your profile signature so we do not have to keep asking for it.
Are the graphics card drivers up to date?
What format and resolution are the source video clips?
A MediaInfo analysis would help - download and install MediaInfo and analyse one of the clips and post the results, see this tutorial if you are not familiar with MediaInfo on how to setup MediaInfo and analyse a video clip.
John EB
Forum Moderator
This did the trick! Thank you. I suspect that these settings were changed when one of the software updates was installed without our knowing it.
My previous comment was deleted probably because it was negative......but I still think this is terrible software. But as a last resort. Try these steps to stop the freezing.
1) Open MEP 2022
2) Click on FILES in the upper left corner
3) Scroll down to SETTINGS and them PROGRAM
4) Click on the DEVICE OPTIONS tab
5) Look under HARDWARE ACCELERATION and set
Import, Processing and Export to CPU
6) Click OK
7) Exit the program back to the desk top and re-open the program...proceed normally.
I did this is and the program IMMEDIATELY stopped freezing every 20 seconds.
Hi
. . . . I suspect that these settings were changed when one of the software updates was installed without our knowing it. . . .
This is not possible patches and/or upgrades from one version to another require you to take at least 3 actions for them to install, they do not install of there own accord.
It is most likely that the 'update' was the upgrade to MEP 2022 which has more features than the earlier versions in that you can select which GPU(s) and/or the CPU are used for for Importing, Processing and Export.
Unfortunately the upgrade dialog for MEP 2022, was not clearly worded and has 3 options:
John EB
Forum Moderator
Hello everyone... So I got help with the problem from Magix support. Apparently, the video card driver needed an update. I downloaded it from https://www.nvidia.com/de-de/drivers/results/187304/
Although Windows says that video drivers are up to date.
This has fixed the freezing issue.
program MAGIX MOVIE EDIT PRO Premium 2021 freezes when I try to load an mp4 file.
When I bring the program up, all the menus and modes appear to work fine. I can click on any .mp4 file in my Import tab. But the play, [], down arrow buttons do not work. When I click and drag to the timeline any mp4 file, there is a small rectangular box on the lower right part of my cursor, showing it has connected to the file. This box disappears when my cursor is over the timeline, and nothing is entered into the timeline. But then when I move the cursor anywhere else, the small rectangular box returns and the program is frozen. The only thing I have found that I can do is to kill the program using the Program Manager (Control, alt, delete).
When I start Movie Edit Pro Premium, a message box comes up saying “In this full version you can download all additional program content.” When I click OK and allow Installation Manager, it shows a list of programs faded out where each says it was installed today but nothing works. They were installed yesterday, not today. These were installed when I installed the program, but the program does not seem to know this. I had the same problem when installing on my major desktop, but the program works fine on the desktop.
The computer where Movie Edit Pro is freezing is a high-end laptop:
Dell Precision 7760 running Windows 11
Intel Xeon W-11955M CPU@2.60GHz
Installed RAM 64.0GB 64-bit operating system, x64-based processor
NVIDIA RTX A3000 GPU
2TB Solid State Drive 1.6TB free
17.3” IPS UHD 3840X2160 Monitor
Magix Movie Edit Pro Premium 20.0.1.80(UDP3) UG code 8453 KA1
The project movie settings are: Use settings as presets, 4 tracks, 48 000 hz, UHD/UHD-2, 29.97 fps, 4k.
Hi Peter and welcome to the user to user forums.
Ideally you should have opened a new topic thread for yourself rather than tagging on to another topic.
That said, you only mention one drive. That is not ideal for video editing if the source video files reside on the same drive. No matter how fast a modern SSD is, it is going to put huge strain on the data flow. If the files are placed on the desktop which is a protected area, that would make the problem worse. While SSDs are fast they do not handle large files well, especially when dealing with multiple parallel running tracks. Ideally you need to have your source video files on a separate drive. if your laptop does not have a second SSD slot then an external USB3 drive should suffice.
Have you registered the plugins with the appropriate 3rd party vendors?
While they may well have been downloaded to your computers, have you installed them into the program?
Your laptop is far more powerful than my desktop so it should be working with that one exception of a lack of a second acceptable or even third drive.
Ray.
HI
. . . . a message box comes up saying “In this full version you can download all additional program content.” When I click OK and allow Installation Manager, it shows a list of programs faded out where each says it was installed today but nothing works . . . .
For this issue which occurs for some users see this solution.
. . . . NVIDIA RTX A3000 GPU . . . .
Are the drivers up to date - the latest version is: R525 U2 527.27 (31.0.15.2727 in the Windows versioning system if they follow other Nvidia drivers versioning syntax)
. . . . drag to the timeline any mp4 file, there is a small rectangular box on the lower right part of my cursor, showing it has connected to the file. This box disappears when my cursor is over the timeline, and nothing is entered into the timeline. . . .
MP4 is a container file format which can contain video and audio encoded with a variety of different codecs, some of which may not be supported natively by Movie Edit Pro 2021.
In order to determine if this is the cause, download and install MediaInfo and analyse one of the clips causing the issue and post the results, see this tutorial on how to setup MediaInfo and analyse a video clip to get all the data required in the correct format.
. . . . The project movie settings . . . . 4 tracks, . . . .
I would suggest you increase the number of tracks back to the default of 32 - MEP will use tracks higher than 4 for some effects and for audio. Empty tracks do not take extra storage space in your saved project files.
Project files only contain information on the video/image/audio clips used, what effects are applied to them the track layouts etc as references. The original source Video, Images and Audio files used in a project are not stored within the project as discrete objects, nor are they changed / edited by the program - it is a non destructive editor.
John EB
Forum Moderator
My laptop actually has two 2TB drives but I have not set them up. Not sure what should be put on extra drive.
The mp4 files work just fine in Magix Movie Edit Pro on my desktop.
After wasting a day on this, I scrubbed my laptop of all Magix, rebooted, and am now loading Movie Studio 2023.
Movie Studio 2023 has exactly the same problems. Anytime I try to play a media file it freezes.
Hi
We need the MediaInfo data for one of the source files causing the issue that I asked for previously.
John EB
I read all these files just fine in Magix on my desktop computer. So, the problem seems to be in the environment on my laptop, which is relatively new. When installing Magix it said I had to install QuickTime. Which I did, but now I discover that QuickTime does not work correctly. It gets hung. So, I just installed VLC and it said it did not support this file type. Similarly for PowerDVD.
So it seems I need to load something like K-Lite or Media Player.
What do you suggest?
Thank you for your help.
So here is the output of MediaInfo:
General
Complete name : E:\BARKER-VIDEO-TAPES\Video\Hoot-0055-1994-03-14.mp4
Format : MPEG-4
Format profile : Base Media
Codec ID : isom (isom/avc1)
File size : 8.47 GiB
Duration : 3 h 17 min
Overall bit rate mode : Variable
Overall bit rate : 6 132 kb/s
Encoded date : UTC 2023-01-01 17:12:19
Tagged date : UTC 2023-01-01 17:12:19
Video
ID : 1
Format : AVC
Format/Info : Advanced Video Codec
Format profile : High@L3.1
Format settings : CABAC / 3 Ref Frames
Format settings, CABAC : Yes
Format settings, Reference frames : 3 frames
Format settings, GOP : M=3, N=25
Codec ID : avc1
Codec ID/Info : Advanced Video Coding
Duration : 3 h 17 min
Bit rate mode : Variable
Bit rate : 6 000 kb/s
Maximum bit rate : 8 000 kb/s
Width : 720 pixels
Height : 480 pixels
Display aspect ratio : 3:2
Frame rate mode : Constant
Frame rate : 29.970 (30000/1001) FPS
Standard : NTSC
Color space : YUV
Chroma subsampling : 4:2:0
Bit depth : 8 bits
Scan type : Progressive
Bits/(Pixel*Frame) : 0.579
Stream size : 8.29 GiB (98%)
Language : English
Encoded date : UTC 2023-01-01 17:12:19
Tagged date : UTC 2023-01-01 17:12:19
Color range : Limited
Color primaries : BT.709
Transfer characteristics : BT.709
Matrix coefficients : BT.709
Codec configuration box : avcC
Audio
ID : 2
Format : AAC LC
Format/Info : Advanced Audio Codec Low Complexity
Codec ID : mp4a-40-2
Duration : 3 h 17 min
Bit rate mode : Variable
Bit rate : 128 kb/s
Channel(s) : 2 channels
Channel layout : L R
Sampling rate : 48.0 kHz
Frame rate : 46.875 FPS (1024 SPF)
Compression mode : Lossy
Stream size : 181 MiB (2%)
Language : English
Encoded date : UTC 2023-01-01 17:12:19
Tagged date : UTC 2023-01-01 17:12:19
Hi
Thanks for the mediaInfo data.
. . . . When installing Magix it said I had to install QuickTime. Which I did, but now I discover that QuickTime does not work correctly. It gets hung. So, I just installed VLC and it said it did not support this file type. Similarly for PowerDVD.
So it seems I need to load something like K-Lite or Media Player. . . . .
Do not install any 'all-in-one' codec packs - they are known to cause issues with the Magix codecs and are not necessary.
MMS 2023 should not ask you to install Quicktime when being installed - do you mean it asked for QT when you first added the video clip to the timeline?
From the MediaInfo analysis, the video file encoding is standard AVC (h.264) with AAC audio so should not have been asking to install Quicktime, MMS 2023 has the native decoders for this encoding format.
The length of the video is also well within the capabilities of MMS 2023 which at this frame can take video up to approx 9.5 hrs runtime.
. . . . I read all these files just fine in Magix on my desktop computer. . . .
This, plus PowerDVD and VLC not playing this file is very puzzling, the latter plays just about every format going, and would suggest there is an issue with the video file.
On the laptop, try deleting the video file and the .HDP and .H0 files in the same folder and copy the MP4 file only from the PC to the laptop, then import to a new project.
John EB
Last night, after 30 minutes of excellent technical support from Dell, we discovered that the 1TB USB Thumb Drives were corrupting my large video files (3 to 4 hours).
The Thumb drive was (https://www.amazon.com/gp/product/B09HXQJM54/ref=ppx_yo_dt_b_search_asin_title?ie=UTF8&psc=1). This is a piece of junk. Amazon allowed full return and refund even though more than a month had passed since I received the drives.
When plugged in, the Thumb drive was loose. Sometimes I had to wiggle it for the system to see the drive. The bottom line: using Magix or any video program such as VLC, Quick Time, etc. on desktop or laptop failed if the data was on the Thumb Drive or copied from the Thumb Drive. If the data had never been on the thumb drive, everything worked fine.
In 20-20 hindsight, when it was clear that Magix was hanging when going to display any video from any direction, I should have tried accessing video from outside of Magix. It did not work.
Thanks again for your help.