Thanks for response, i tried again with not antivirus and off firewall but dont have luck, has the same popup message. I dont now if Magix have a offline full installation setup for download.

@Oscar-Chacon

Hi

Only by emailing infoservice@magix.net are you likely to be able to obtain the full installer file probably.

Explain the situation to them.

Stephen

Forum Moderator

Thanks again.. I'm already sending an email.

I have the same problem! Help me please

@MarcosTadeu-MarcosKohga

Hello, welcome

Contact infoservice@magix.net

Stephen

Forum Moderator

@david-mason

Why are you posting about Vegas in a Magix Movie Studio post? This is not the Vegas forum. See the Important Posts at the top of the forum.

@browj2

Hi John,

You will see I have hidden the posts from @david-mason since he is clearly asking about Vegas Post, as you say!

Jeff

Hi, I have similar problem. Bought a new pc , installed 2022 suite, , but it opens and closes immediately. I reinstalled it but still the same - right after its open closes.

Intel i7-6700 CPU @ 3.40 Ghz

32GB RAM, 64 bit

Windows 10 Pro v.22H2

Please help, thank you

update !

I installed Movie Edit pro16 Plus I bought 5-6 years ago...and everything works OK, and - honestly - I didn't find any big differences ( if any) from 2022 Suite. So my question is : Do I really need Suite 2022?

@Greg123

Short answer is no IMO, you don't need it if it is working and you are happy with it.

Changing programs often leads to compatibility problems with older projects and runs the risk a new program may not run as well on an older machine.

Sometimes upgrades are needed to keep pace with newer camera developments or something in the current program never got the fixed bug you were after. But other than that what is actually that much newer that becomes a must have?

Ray.

@Greg123

Hi

To determine what was causing the crashing of MMS 2022 Suite, without the hassle of trying to pulll apart the log file, run the Windows Reliability Monitor - it is available by several routes

• Inside the Windows Control Panel under System and Security, Security and Maintenance
  
  OR
   
• Click the Windows menu button and with start menu showing, type reliability

Look for entries similar to those shown below, when you select a date, for Movie Studio 2022 - this is from windows 11, Windows 10 should be similar.

Double clicking one of the fault notifications, the dialog in the red box opens and details what the Faulting Module was.

Post a screenshot of that dialogue, along with the version number of MMS 2022 as found under Help, About.

John EB
Forum Moderator

@johnebaker

It's still there John.

They look interesting.

Ray.

well, in Security and Maintenance I don't have a window like your screenshot. Am i missing something?

@Greg123

. . . . in Security and Maintenance I don't have a window like your screenshot. Am i missing something . . . .

Yes, Microsofts inconsistent naming the feature, they call it Windows Reliability Monitor, however to get to see the results you have to select View Reliabilty History. - I should have mentioned that, my apologies

Another quick way to get to it is to press Windows key + R to open the Run dialog, then type in perfmon /rel and click OK.

@CubeAce

Hi Ray

. . . . They look interesting.. . . .

Interesting, maybe, normal definitely.

Click the red circle, when there is one, in the Application failure row of a date column. Warning: this is a 'down the 🐰🐰🐰 hole' feature.

John EB

@Greg123

Hi.

To get to the control panel I simply type Control Panel into the Windows search box but really I have a desktop icon for that.

From the Control Panel, select the following.

Then

@johnebaker

Hi John.

I just never realised those files ever got updated.

I used this function some time back when I had my mouse problem. It didn't really help solve the issue.

I also have a God Mode Icon on my desktop to get to all the old tools easily.

To make that, just simply make a new folder on the desktop and rename it with the complete following text underneath.

.{ED7BA470-8E54-465E-825C-99712043E01C}

Including the full stop at the beginning and both brackets. Press enter and the folder should get the Control Panel icon. Open the folder and

Ray.

OK, I found it, this is a screenshot...

For my understanding, the only difference being OK on my previous PC is Windows. Worked OK on Win10 Home, cannot open on Win10 Pro. Also , my previous version of Magix - Movie Edit 2016 Plus works OK on my new PC with Win10Pro.

Can you solve this problem?

@Greg123

Hi

Now you need to double click on the notification in the lower panel.

John EB

OK, I copied this...

Source
MAGIX Video deluxe Plus

Summary
Stopped working

Date
‎2022-‎11-‎21 10:43 AM

Status
Report sent

Description
Faulting Application Path:    C:\Program Files\MAGIX\Movie Studio 2022 Suite\videodeluxe.exe

Problem signature
Problem Event Name:    APPCRASH
Application Name:    videodeluxe.exe
Application Version:    21.0.2.138
Application Timestamp:    6244be90
Fault Module Name:    OpenCL.dll
Fault Module Version:    2.2.8.0
Fault Module Timestamp:    5f32b21f
Exception Code:    c0000005
Exception Offset:    0000000000005c98
OS Version:    10.0.19045.2.0.0.256.48
Locale ID:    4105
Additional Information 1:    4353
Additional Information 2:    4353e2ba99e5d8cee3ba8402ffa9d8e9
Additional Information 3:    c25d
Additional Information 4:    c25dabdabad3b1a8bc43efe1ee7e60ae

Extra information about the problem
Bucket ID:    edcc1843280a8fa3d0ecec6d6852cebe (1219609553756409534)

@Greg123

Hi

Thanks for that:

The line: Fault Module Name:    OpenCL.dll indicates that the issue is with the graphics card drivers.

Update the Intel HD Graphics 530 drivers to the latest version - 31.0.101.3790 / 31.0.101.2114 - available from here. - you need the Windows DCH driver (top one).

Do you have an AMD graphics card in the PC as well as the Intel® HD Graphics 530 ?

If so update its drivers to the latest version as well.

John EB

as you see, I updated Intel graphic drivers....and still Movie Studio 2022 Suite cannot open...

btw.I bought my new PC refurbished and it must be an issue with the graphic card , connected two monitors and also cannot rearrange both monitors ! (:

@Greg123

Hi

Can you post a screenshot of Windows, Device Manager, with the Display adapters option open as shown below

Also while in Device Manager, double click the Intel GPU and in the Properties window that opens,select the Driver tab - what is the Driver version shown there - I do not trust driver update managers of any form.

John EB