@CubeAce

Ray, I believe that this is one of the improvements. It was one of our complaints.

Thanks for the info on the contents folder. This confirms that no new folder is created, the previous one is just updated.

John CB

On August 24, I download the Magix Edit Pro Plus 2021. Immediately, it was causing problems with the movie I was editing. Some frames of video would be randomly added to some parts of the movie where I had my marker. Also, the audio will slip so they no longer were synced to the lips. Impossible to edit so I deleted it. Since MEP Plus deleted my working copy of MEP Plus 2020, I went to my download link from my order page and tried to download it the old program. Well, nothing happens. I click download and it shows it is working.. then it stop. The instructions say to wait until the installation components are downloaded completely. Then it says "continue or cancel" so I continue. The working icon works for a bit and then again I get the choice of "continue or cancel" Meanwhile, there has been no change to the Progess which still says 0% and nothing under the Speed or Remaining headings. I have tried downloading now the 2021 MEP Plus Trail, the 2020 MEP Plus and the 2019 MMEP Plus, all with the same results,... nothing is at least showing that things are being downloaded.

Any thoughts on these two issues, the problem with the audio and video with MEP Plus 2021 and the issues with downloading as of now, I am without any of the editing programs

Thank you

@R.R.

My guess would be the servers are at saturation point with users trying to update their programs.It should settle down in a couple of days. That's the problem, if you are early to the party so to speak you get lucky. Shortly after, it's a free for all after a short period and things slow down. I know it's a bit late now but any program you have to download you should keep a copy of on another drive for times like this one.

Sorry to hear you are having such problems. My old projects are loading without any real trouble.

Normally audio goes out of sync with video files captured using variable frame rates. I would have a look at your video files with MediaInfo and see what the settings of the videos are.

Ray.

Okay, I restored my C: and D: drive to yesterday's pre-MEP 2021 install.

Then I ran the MEP2021 installer again. (I had captured the file from the download yesterday.)

This time I noticed the "Change default settings" section of the Installer. So I installed 2021 on my D: drive, in my previous MEP 2020 directory.

I told it "No" to the Updater. It installed something called "Cloud Import Tool" anyway, which I immediately removed using the built-in Windows' Uninstall or Change Programs Feature.

It also installed Microsoft Visual C++2013, version 12.0.21005. But I already had a (presumably later) version 12.0.40649. Doesn't it sniff first?

This time around I had used Comodo to block Internet access, since the installer kept wanting to talk to someone on the Internet yesterday during the install. MEP installed okay, but this time I had to enter my Serial Number from 2020 manually. (Whereas yesterday my serial number was already entered in the Activation Box.)

As I had deactivated 2020 yesterday and activated 2021, Magix is still happy with me today.

As happened yesterday, the smaller, internal updater.exe wanted to talk to the Internet. So I'll change the .exe to .old again to kill that.

Am waiting for Ray to resend me that huge project of his, with the massive titling job, that we were using for benchmarking a few months back. Will be interesting to see if any significant change in encoding.

@pmikep

Hi Mike.

In the process of resending it now.

Ray.

@pmikep

Will be interesting to see if any significant change in encoding.

Don't expect anything - as I said these Magix have not claimed anything there and if there was an improvement it would only be when exporting to HEVC, and then maybe only from HEVC material.

All the improvement claimed of Infusion 2 is to do with editing and preview smoothness. I have not updated MEP yet but that has been my experience with VPX12 which has the same engine.

Peter

@Scenestealer @browj2 @pmikep@pmikep

Just tried the project for myself and the program crashed out after disabling the graphics drivers.

Crash log is.

----------------------------------------------------------------------
MAGIX Movie Edit Pro Premium  26.08.2020  01:29
----------------------------------------------------------------------
CrashDump 20200826_012941_v20.0.1.65.dmp successfully written

Error in module "Videodeluxe.exe" (Load address: 0x0000000140000000) to address 0x00000001402A1C13 (Exception 0xc0000005 "ACCESS_VIOLATION")

Main Thread   (ThreadID: 00002bac)
  00000001402a1c0b   59 02 e6 00 0f 29 4d ef
  00000001402a1c13 > 48 8b 02 4c 89 74 24 28
  00000001402a1c1b   44 89 74 24 20 4c 8d 4d

videodeluxe.exe    20.08.2020  11:59      7e9af589

Memory Allocation
Base:        1.152
PE:        1.144
Pages:        425.984

PI:        494.592
PI_TEMP_DATA:    1.577.152
SI:        807.840
SI_TEMP_DATA:    191.664
FSI:        2.400

Blocks:        2.848
Temporary:    0
BE:        96.000
PLE:        1.372.480
BE Pool:        624
PLE Pool:        0
wHdr/inst:    0
B.cache inproc:    11.948.804
Video:        185.476.720(215.803.440/128.712.000)
Bitmap:        1.012.784

Video thumbs:    1.600(20)
SI Display Cache:    3.495.808
PLE Display Cache:    1.280.508

Buffer:        251.712
Pointer:        0

Title:        7.728
Memory GF:        0
Memory GF Zero:        0
Memory GF Zero_Dyn:        0
Memory GF Dyn:        0
Memory TT:        0
Audio Effect:        15.296
PPE:        80.000

Video Monitor:    0
malloc/free:    0
DIB:        2.936.196

VP: admin:        1.920
VP+Trans: privateData:        792
Transitions::        0

Frame Cache:    0
EXIF:        0
VSW:        0
DVDMAKER:    0
global UI (malloc):    0
global UI (valloc):    352.321.536
NOWAGGLE:    0
MP3 Reader:    0
JPEG buffer:    30.326.720

Private Bytes:    6440 MByte

TLS:        962
MXGUI:        111.118.704
Sum:        705.441.700

Processor [46]  3599MHz  4 Core(s)
Microsoft Windows NT 10.0 (Build 19041)
Used Memory: 6160 MB             Max Used Memory: 6950 MB
Free Virtual Memory: 21362 MB     Total Virtual Memory: 131072 GB

 Call stack:
Address   Frame
00000001402A1C13  0000000000148340  boost::archive::detail::iserializer<boost::archive::xml_wiarchive,std::vector<long,std::allocator<long> > >::load_object_data+B2F73
00000001402A2A3A  0000000000148410  boost::archive::detail::iserializer<boost::archive::xml_wiarchive,std::vector<long,std::allocator<long> > >::load_object_data+B3D9A
00000001402A4100  0000000000148450  boost::archive::detail::iserializer<boost::archive::xml_wiarchive,std::vector<long,std::allocator<long> > >::load_object_data+B5460
00000001402A4FB0  00000000001484D0  boost::archive::detail::iserializer<boost::archive::xml_wiarchive,std::vector<long,std::allocator<long> > >::load_object_data+B6310
00000001402A589C  0000000000148650  boost::archive::detail::iserializer<boost::archive::xml_wiarchive,std::vector<long,std::allocator<long> > >::load_object_data+B6BFC
00000001402D41B6  0000000000148A40  boost::archive::detail::iserializer<boost::archive::xml_wiarchive,std::vector<long,std::allocator<long> > >::load_object_data+E5516
00000001402D460F  0000000000148AC0  boost::archive::detail::iserializer<boost::archive::xml_wiarchive,std::vector<long,std::allocator<long> > >::load_object_data+E596F
0000000140972F98  0000000000148D50  QWinWidget::focusNextPrevChild+2151B8
0000000140973AF4  0000000000148E20  QWinWidget::focusNextPrevChild+215D14
0000000140972A6F  0000000000148E70  QWinWidget::focusNextPrevChild+214C8F
00000001409775C9  00000000001496D0  QWinWidget::focusNextPrevChild+2197E9
000000014096A4B4  0000000000149A20  QWinWidget::focusNextPrevChild+20C6D4
00000001409699F6  000000000014A250  QWinWidget::focusNextPrevChild+20BC16
000000014090D1FD  000000000014AAF0  QWinWidget::focusNextPrevChild+1AF41D
000000014090E4FC  000000000014B710  QWinWidget::focusNextPrevChild+1B071C
000000014090E605  000000000014B780  QWinWidget::focusNextPrevChild+1B0825
000000014090E76B  000000000014B8E0  QWinWidget::focusNextPrevChild+1B098B
00007FFEDB3770DA  000000000014B910  0000:00000000
00007FFEDB377362  000000000014B970  0000:00000000
00007FFEDB3B0362  000000000014B9B0  0000:00000000
00007FFEDB404A82  000000000014BA10  0000:00000000
00007FFEDB42870D  000000000014BA70  0000:00000000
00007FFEDB419770  000000000014BB00  0000:00000000
00007FFEDB4276CA  000000000014BB30  0000:00000000
00007FFEDB418AFF  000000000014BCB0  0000:00000000
00007FFEDB418A68  000000000014BCF0  0000:00000000
00000001405ED1A6  000000000014BD30  QWinWidget::qt_metacall+2EBAB6
00000001405EDEBB  000000000014BD70  QWinWidget::qt_metacall+2EC7CB
00007FFEDB416422  000000000014BE20  0000:00000000
00007FFEDB4301AA  000000000014BE60  0000:00000000
00000001405DFE32  000000000014BEC0  QWinWidget::qt_metacall+2DE742
00007FFEDB418AFF  000000000014C040  0000:00000000
00007FFEDB418A68  000000000014C080  0000:00000000
00000001405DEF9F  000000000014C620  QWinWidget::qt_metacall+2DD8AF
00000001405E8F8B  000000000014C660  QWinWidget::qt_metacall+2E789B
00007FFEDB416422  000000000014C710  0000:00000000
00007FFEDB4167A4  000000000014C750  0000:00000000
00007FFEDB2D0A75  000000000014C7A0  0000:00000000
00007FFF318EE338  000000000014C930  CallWindowProcW+3F8
00007FFF318EDD79  000000000014C9B0  DispatchMessageW+259
0000000074D66F99  000000000014FD40  MxQt::QEventDispatcherWin32::processEvents+529
00007FFEE0C8D8B9  000000000014FD48  0000:00000000
00000001417AD970  000000000014FD50  QWinWidget::staticMetaObject+16E140
0000000000000024  000000000014FD58  0000:00000000 C:\Program Files\MAGIX\Movie Edit Pro Premium\2021\Videodeluxe.exe

Will try again.

Ray.

@R.R. @Scenestealer @browj2 @pmikep

Crashed again.

Ray.

I'm cross posting here. I just ran Ray's Benchmark using MEP 2021. For me, it's slower than it was. My best score with MEP 2020 was 18:16. Now I'm at 21+ minutes with MEP 2021. FWIW, I tried enabling "High Performance" GPU with Windows' Graphic Settings. Was even slower.

@pmikep

Hi Mike.

Not working for me at all.

First I got what you see above, then it crashes saying the audio codec is wrong.

going to bed now. nearly 3am here.

Ray.

@pmikep

Hi Mike.

Check you have the latest version of the Aorus Engine. There has been an update.

Ray.

@pmikep @browj2 @Scenestealer @R.R.

Tried another old project. Exported without a hitch.

The Tech Tips project must now be corrupted.

I will attempt to rebuild it.

Ray.

Also,looking at the crash log, why does it say processor 4 cores?

The problem that I am having, that the program will not open is similar to other posts.... www.magix.info/us/forum/cant-install-magix-music-maker-2019--1224661/ This is just one example, so, it is an issue known to Magix. I have tried to download all types of Magix programs since last night and the same thing happens. I have disabled 3 firewalls and removed my anti virus, all to no avail. I must assume something has happened to my computer but I can not figure it out. I have sent an email to the techs for any suggestions on what to look for.

@R.R.

Hi R.R.

What part of the world are you in? It seems to vary from location to location. Also where are registering from, Europe, Asia, etc. I'm beginning to think there may be different servers for each.

Ray.

Hi CubeAce

I am in Mexico but I do not believe it is a server issue, I think something in our computers is conflicting with the Magix installer. I have never in the last 8 years ever had a problem like this, from anyone. From what I have been reading, this is a problem people faced by folks who have tried to download a variety of Magix Programs for a number of years, not a lot of us, but we all have the same issue. The programs freezes right after the extraction window and just sits at zero percent download. This is just some of the people who have faced this.... http://www.magix.info/us/forum/cant-install-magix-music-maker-2019--1224661/

@R.R.

I just find it strange we don't get as many cases from Europe or the States.

I'm wondering if the ping time is sufficient. That can seriously lag and cause problems. Ping times across Europe can be typically 9ms or less.

Here are my internet stats.

Ray.

@Scenestealer @browj2 @pmikep

Hi Guys.

As I said.

I can confirm the project has corrupted. It is missing several instructions as to how to handle files on three tracks. The files are in the project and display correctly outside of MEP and you can see where they should be in the project but they are missing.

MEP is also using the Intel GPU when it says it is not.

That was taken immediately after the audio problem. (The audio is there and plays).

Notice the Calculate video effects on GPU is greyed out and it doesn't show the Hardware acceleration bit in the export box and yet above Windows Task Manager says different.

The project now exports with the missing files using HWA but now it's not the complete project.

Next step. recreate the project.

Ray.

@CubeAce I switched to MSI's Afterburner. (It works better than Aorus on the fan control.)

I don't have the earlier final export .mp4's from the encode of Ray's benchmark video. So I can't compare file sizes to see if MEP 2021 is making smaller files (would imply more compression) which would explain why it's taking longer to encode now.

The only difference to my system since April are an updated nVidia studio driver and MSI Afterburner.

I do recall having to change MEP 2020's encode settings to match Ray's video. I didn't have to do that in 2021. So maybe something is matching better?

@R.R. @Scenestealer @browj2@browj2

Hi Mike.

I do have earlier exports and the file sizes are the same for the same settings.

I'm not having any problems with fan control but I know you like to turn yours off now and then.

I can confirm all exports are now slower on my machine.

Best Old export time for me was 13:35

Best new time is now 17: 43 for 4K MP4

There is no difference between not ticking and ticking the 'Calculate video effects on GPU' to export times any more.

There is no difference to export times between setting windows to either Power Saving or Let Windows Decide although still avoid using High Performance as it Disables all HWA on export.

Drive speeds WD black or external USB 3 made no difference whether the project reside on one of them or the export was to any one of them as long as the project is on one drive and the export is to another.

I did not use an SSD so one variable but I don't think it would matter.

I still have HEVC to try out.

Ray.

Love it!! the preview is clear... I really welcomed the vertical video options and Social media templates... Although I have more problems than before (some know me for a lenghty discusion about this) with the vertical video... they all come squashed now... 😢

.

On window media player

Rendering is fast!!

Thumb up!!

@Scenestealer @browj2 @pmikep

Best HEVC export was 20:45. Still no sign of the nvidia card in use on any export.

Ray.