magix music maker 2024 won't load past loading keyboard shortcuts

Comments

SP. wrote on 1/16/2025, 5:29 AM

@OF2-2540 Do you get a crash report? Or does the program simply close? You can check the Windows Reliability Monitor for a detailed description of the crash. There we can see if it maybe crashes in a certain DLL.

Can you please look up the crash description and post a screenshot about it here?

You can start the Reliability Monitor by opening up the Windows Run Box (press the Windows Key and R on your keyboard). Then type perfmon /rel and press the Enter key.

Crashes are symbols with a red cross icon.

johnebaker wrote on 1/16/2025, 5:32 AM

@OF2-2540

Hi

In addition to @SP. comment on using the Reliability Monitor, there is a tutorial here with an example.

John EB

VPX 16, Movie Studio 2025, and earlier versions 2015 and 2016, Music Maker Premium 2024.

PC - running Windows 11 23H2 Professional on Intel i7-8700K 3.2 GHz, 16GB RAM, RTX 2060 6GB 192-bit GDDR6, 1 x 1Tb Sabrent NVME SSD (OS and programs), 2 x 4TB (Data) internal HDD + 1TB internal SSD (Work disc), + 6 ext backup HDDs.

Laptop - Lenovo Legion 5i Phantom - running Windows 11 23H2 on Intel Core i7-10750H, 16GB DDR4-SDRAM, 512GB SSD, 43.9 cm screen Full HD 1920 x 1080, Intel UHD 630 iGPU and NVIDIA GeForce RTX 2060 (6GB GDDR6)

Sony FDR-AX53e Video camera, DJI Osmo Action 3 and Sony HDR-AS30V Sports cams.

OF2-2540 wrote on 1/16/2025, 6:12 AM

OF2-2540 wrote on 1/16/2025, 6:13 AM

Hi does the previous comment screen shot help.

SP. wrote on 1/16/2025, 7:38 AM

@OF2-2540 Yes, crashes in the kernel and ntdll point, with a very high probability, to a problem caused by your hardware drivers.

Are your driver all up-to-date? Are the latest Windows updates installed?

Sometimes a Windows update can install old and out-of-date drivers. I encountered this once. Windows simply uninstalled and reinstalled my graphics card drivers with a two years old version.

You can also try to repair your Windows installation. Use this step by step guide.

System File Checker is a utility in Windows that checks for problems with files on your computer. To run it, follow these steps:

Make sure you've installed the latest updates for Windows, and then restart your machine. To find out more, read Update Windows.

In the search box on the taskbar, type command prompt, and right-click or press and hold Command Prompt (Desktop app) from the list of results. Select Run as administrator, and then select Yes.

Type DISM.exe /Online /Cleanup-image /Restorehealth (note the space before each "/"), and then press Enter. (Note: This step may take a few minutes to start and complete.)

After you see a message that says "The operation completed successfully," type sfc /scannow (note the space between "sfc" and "/") and press Enter.

After you see a message that says, "Verification 100% complete," type exit and press Enter.

https://support.microsoft.com/en-us/windows/using-system-file-checker-in-windows-365e0031-36b1-6031-f804-8fd86e0ef4ca

OF2-2540 wrote on 1/17/2025, 2:16 AM

Hi, back again, followed instructions twice, but crashed with a minute

would updating to windows 11 help?

thanks.

SP. wrote on 1/17/2025, 2:55 AM

@OF2-2540 No, your Windows installation seems ok. Do you know if the drivers are up-to-date? I personally use a software like Snappy Driver Installer to get current drivers. It looks like Snappy Driver Installer Origin might be the better version at the moment. Maybe the other one now includes adware?

Can you try another ASIO driver? You can try the new version of ASIO4ALL and then FL Studio ASIO. For this, you need to install the free demo version of FL Studio (you can uninstall it afterwards, the ASIO driver has its own uninstaller. By the way, to my knowledge the demo is fully featured but it cannot open saved projects).

OF2-2540 wrote on 1/17/2025, 3:26 AM

Hi, I checked the drivers and the system is saying they are fine, but I could be wrong, I actually installed FL Studio Production Edition last night but haven't used it due to the uncertainty of the problems with software and drivers etc, my apologizes as I'm not very tech savvy, and I'm sorry to ask this, but how do I go about finding and implementing the above strategies, I really want to continue to use magix as I have a lot of unfinished projects and magix is so good for making new material efficiently.

thanks

SP. wrote on 1/17/2025, 8:02 AM

@OF2-2540 You can simply open Music Maker, then navigate to File > Settings > Program Settings > Audio/MIDI. Here select the FL Studio ASIO driver. Click on the Advanced button to open the driver settings. Here you can select the audio input and output and set the ASIO buffer size. Then close everything and try the program for a while to see if it crashes. Maybe it will work fine.