magix music maker 2024 won't load past loading keyboard shortcuts

SP. wrote on 12/8/2023, 3:09 PM

@SCOTT-CHAMBERLAIN In the past there were problems with hidden error messages (for example a message box if the screen resolution is too low) that needed to be closed before the program will continue. If you encountered the same problem it's recommended to press the left arrow key or the right arrow key and then Enter on your keyboard. This should close message Windows.

SCOTT-CHAMBERLAIN wrote on 12/8/2023, 3:35 PM

I tried the "left & right arrows and enter". Magix did not continue with the start up procedure. it only closed out of it.

although, from your suggestion. I selected that the Magix window "restore down" (The square in the top right of the window by Minimize) so that I could see any " hidden Messages". I found that the message is saying "Could not Connect. Please check your internet connection".

My connection is good. (I'm chatting thru it now).

I did select "Retry" but that closes the Magix Music Maker window

SP. wrote on 12/8/2023, 3:45 PM

@SCOTT-CHAMBERLAIN Okay, now we know at least what the error message is.

To test whether this is s caused by your firewall or Windows Defender you could try to disable them temporarily.

SP. wrote on 12/8/2023, 3:50 PM

@SCOTT-CHAMBERLAIN Additionally, please check whether TLS encryption is enabled in your internet options.

https://www.magix.info/us/support/article/notification-could-not-connect-to-the-internet--154/

SCOTT-CHAMBERLAIN wrote on 12/8/2023, 4:30 PM

I tried firewall changes and antivirus settings. That did not help.

what i did find is that I had to do a quick snapshot with my camera to catch a message that would flash when i select that Magix "Retry" the internet connection.

The message is

The following messages have occurred:

CacheDbDriveError, Critical: ShopManager Cache Db error: DriverNotAvailable

SP. wrote on 12/8/2023, 4:43 PM

@SCOTT-CHAMBERLAIN Thanks for the information. Usually it helps to open the program settings and click on the button to clean up the store. Since you cannot open the program any longer, I suggest you uninstall and reinstall it.

Please use the Windows Troubleshooter to uninstall Music Maker. The Troubleshooter should delete additional files that the normal uninstaller won't remove.

https://support.microsoft.com/en-us/topic/fix-problems-that-block-programs-from-being-installed-or-removed-cca7d1b6-65a9-3d98-426b-e9f927e1eb4d

Then reinstall Music Maker 2024.

I hope this will solve your problem.

SCOTT-CHAMBERLAIN wrote on 12/8/2023, 5:04 PM

i did the removal then reinstall

same issue, no changes

SCOTT-CHAMBERLAIN wrote on 12/8/2023, 5:17 PM

the Technical info is as follows

Exception code is 0xC0000005

Description is ACCESS_VIOLATION

Thread name is MuMa Location

Address is 0x00000000001F0836

Module is QtCoreMx64Qt5.15.2.dll

Program name is Music Maker

SP. wrote on 12/8/2023, 5:18 PM

@SCOTT-CHAMBERLAIN Is this now a different error message than before?

What is your computer hardware? A modern Windows 11 computer? Are all pending Windows updates installed?Hardware drivers are up to date?

SCOTT-CHAMBERLAIN wrote on 12/8/2023, 5:44 PM

I have a Windows 10 PRO (Build 19045)

SCOTT-CHAMBERLAIN wrote on 12/8/2023, 5:54 PM

do you know if the 2024 Magix Music Maker (32) works on a 64 bit system?

SCOTT-CHAMBERLAIN wrote on 12/8/2023, 6:22 PM

i noticed something during my multiple attempts to start this program

I noticed that during the start up when i saw that that it was loading the keyboard shortcuts. it is also Syncing the Music Maker Store

SP. wrote on 12/8/2023, 6:52 PM

@SCOTT-CHAMBERLAIN Yeah, Music Maker is a 64 Bit software, so it should run on your computer. I believe the newest version requires a login. I'm still on version 2023, so I cannot try it.

You can try to uninstall Music Maker 2024 and install version 2023 from here. Maybe version 2023 will work fine:

http://dl04.magix.net/2022/MusicMaker31/Music_Maker_31.0.5.56_INT_230522_16-03_03C4C4C6.exe

Copy the link text(!) into the address bar of your browser, otherwise you might get an automatic redirection which might not start the download.

Does this version work on your computer?

SCOTT-CHAMBERLAIN wrote on 12/8/2023, 7:12 PM

2023 still works fine

I just $pent $$ for the Premium Version of 2024 as well as the time to install all the additional bells & Whistles. Not to include todays daylong of headaches. So I don't really want to go thru the process of getting a refund

SP. wrote on 12/8/2023, 7:45 PM

@SCOTT-CHAMBERLAIN If 2023 works fine you might now be able to install the updates inside the program to get back to version 2024. I hope that version 2023 installed some data that was broken in version 2024.

SCOTT-CHAMBERLAIN wrote on 12/8/2023, 9:04 PM

i tried that multiple times, didn't help

SP. wrote on 12/9/2023, 4:38 AM

@SCOTT-CHAMBERLAIN Maybe there is a bigger problem and you need to contact technical support. Click on the SUPPORT link at top of this page and then select your product. On the next page scroll down until you can click on Contact Support and create your ticket.

johnebaker wrote on 12/10/2023, 6:12 AM

@SCOTT-CHAMBERLAIN

Hi

Late to the party on this one - the MUMA location error is known to be occur when an external audio device is connected to the computer due to an external audio interface ASIO driver mismatch.

If you are using an external audio device, you need to change the ASIO driver MMM is using to use the devices driver not the Magix ASIO driver.

Unplug the external audio device and start Music Maker, once started open the program settings, plug the external audio device in, and in the programs settings change the ASIO driver option to use the external devices driver.

HTH

John EB
Forum Moderator