Freezes

Comments

johnebaker wrote on 5/9/2022, 4:29 AM

@HomeMovieMaker

Hi

Can you check your motherboard model number please - the D850GB motherboard does not support the i7-930 processor, nor can it have 12 GB of RAM installed.

However looking at the image you posted above, it looks like you have 2 possibly 3 external USB drives and a multi format card reader connected to the PC - is this correct?

Are the project and source files used in your projects on an external USB drive? if so then this is likely to be the source of the issue, however we still need the MediaInfo information of one of the video files you are working with.

John EB

VPX 16, Movie Studio 2025, and earlier versions 2015 and 2016, Music Maker Premium 2024.

PC - running Windows 11 23H2 Professional on Intel i7-8700K 3.2 GHz, 16GB RAM, RTX 2060 6GB 192-bit GDDR6, 1 x 1Tb Sabrent NVME SSD (OS and programs), 2 x 4TB (Data) internal HDD + 1TB internal SSD (Work disc), + 6 ext backup HDDs.

Laptop - Lenovo Legion 5i Phantom - running Windows 11 23H2 on Intel Core i7-10750H, 16GB DDR4-SDRAM, 512GB SSD, 43.9 cm screen Full HD 1920 x 1080, Intel UHD 630 iGPU and NVIDIA GeForce RTX 2060 (6GB GDDR6)

Sony FDR-AX53e Video camera, DJI Osmo Action 3 and Sony HDR-AS30V Sports cams.

CubeAce wrote on 5/9/2022, 5:18 AM

@HomeMovieMaker

Hi.

Scrub my request about the motherboard memory.

I had not come across triple memory before. It's cool.

DDR3 Triple Channel Memory is a set of three or six matched memory modules, specifically for Intel X58 Chipset Motherboards which feature three or six memory slots. Triple channel memory will have a higher bandwidth than a dual (2 memory module) channel memory system. These Memory modules come with a clock speed of 1333Mhz, and are available in packs of three or six modules. Always fit triple channel memory modules as a complete set to your motherboard.
 

Are you using a USB hub for any external drives that the project files may reside on?

Ray.

 

 

Windows 10 Enterprise. Version 22H2 OS build 19045.5608

Direct X 12.1 latest hardware updates for Western Digital hard drives.

Asus ROG STRIX Z390-F Gaming motherboard Rev 1.xx with Supreme FX inboard audio using the S1220A code. Driver No 6.0.8960.1 Bios version 1401

Intel i9900K Coffee Lake 3.6 to 5.1GHz CPU with Intel UHD 630 Graphics .Driver version Graphics Driver 31.0.101.2130 for 7th-10th Gen Intel® with 64GB of 3200MHz Corsair DDR4 ram.

1000 watt EVGA modular power supply.

1 x 250GB Evo 970 NVMe: drive for C: drive backup 1 x 1TB Sabrent NVMe drive for Operating System / Programs only. 1X WD BLACK 1TB internal SATA 7,200rpm hard drives.1 for internal projects, 1 for Library clips/sounds/music/stills./backup of working projects. 1x500GB SSD current project only drive, 2x WD RED 2TB drives for latest footage storage. Total 31TB of 10 external WD drives for backup.

ASUS NVIDIA GeForce RTX 3060 12GB. nVidia Studio driver version 572.60 - 3584xCUDA cores Direct X 12.1. Memory interface 192bit Memory bandwidth 360.05GB/s 12GB of dedicated GDDR6 video memory, shared system memory 16307MB PCi Express x8 Gen3. Two Samsung 27" LED SA350 monitors with 5000000:1 contrast ratios at 60Hz.

Running MMS 2024 Suite v 23.0.1.182 (UDP3) and VPX 14 - v20.0.3.180 (UDP3)

M Audio Axiom AIR Mini MIDI keyboard Ver 5.10.0.3507

VXP 14, MMS 2024 Suite, Vegas Studio 16, Vegas Pro 18, Vegas Pro 21,Cubase 4. CS6, NX Studio, Mixcraft 9 Recording Studio. Mixcraft Pro 10 Studio. CS6 and DXO Photolab 8, OBS Studio.

Audio System 5 x matched bi-wired 150 watt Tannoy Reveal speakers plus one Tannoy 15" 250 watt sub with 5.1 class A amplifier. Tuned to room with Tannoy audio application.

Ram Acoustic Studio speakers amplified by NAD amplifier.

Rogers LS7 speakers run from Cambridge Audio P50 amplifier

Schrodinger's Backup. "The condition of any backup is unknown until a restore is attempted."

Former user wrote on 5/9/2022, 6:11 AM

@HomeMovieMaker 

Can you share a photo like this showing the CPU, expand the window so it includes the GPU, , right click on the Taskbar at the bottom of the screen - Taskmanager - Performance, you can use Sipping Tool that is in the Start menu - Windows Accessories to capture the image, then use the arrow button next to the smiley button at the top of a new comment to add that photo on here, ,

 

Hi, sorry i can only just read that photo & pls expand it so it shows the GPU that's at the bottom of the list, use Snipping Tool like my photo above,

PATIENT-X wrote on 5/9/2022, 7:30 AM

@HomeMovieMaker

Hi, yes screenshot, I mean using the Press Windows logo key + Shift + S. To show all info.

Stephen

Forum Moderator

Pc self build by me.

Azza Pyramid 804 case

Intel Core i5-13600K Processor 3.5GHz

Kingston FURY Beast 32GB (16GB x 2) 4800MHz DDR5

Geforce RTX2080 Founders edition

Firecuda 530 1tb SSD Nvme

Team Group T-FORCE DELTA MAX RGB LITE 2.5" 1TB SATA III

Corsair RM1000x 80 PLUS Gold Fully Modular ATX 1000 Watt Power Supply

5in LCD Screen

Lian Li UNI SL120 V2 triple fans

MSI Meg Unify Z690 motherboard

 

 

HomeMovieMaker wrote on 5/9/2022, 10:35 AM

I tried the tool and it didn't work. So I took a pic with my phone and sent it to e-mail

CubeAce wrote on 5/9/2022, 11:41 AM

@HomeMovieMaker

Excellent. Thank you.

Nearly there I think. That is exactly what we need, but now keeping the window open in Task Manager could you then open Movie Edit Pro 2022 (or Movie Studio Pro 2022, whichever it shows) and take a screen shot as it freezes or as soon as you can after?

We should then be able to see which bits of the system may be causing the problem.

Also what are the drives marked as removable please?

Ray.

 

 

Windows 10 Enterprise. Version 22H2 OS build 19045.5608

Direct X 12.1 latest hardware updates for Western Digital hard drives.

Asus ROG STRIX Z390-F Gaming motherboard Rev 1.xx with Supreme FX inboard audio using the S1220A code. Driver No 6.0.8960.1 Bios version 1401

Intel i9900K Coffee Lake 3.6 to 5.1GHz CPU with Intel UHD 630 Graphics .Driver version Graphics Driver 31.0.101.2130 for 7th-10th Gen Intel® with 64GB of 3200MHz Corsair DDR4 ram.

1000 watt EVGA modular power supply.

1 x 250GB Evo 970 NVMe: drive for C: drive backup 1 x 1TB Sabrent NVMe drive for Operating System / Programs only. 1X WD BLACK 1TB internal SATA 7,200rpm hard drives.1 for internal projects, 1 for Library clips/sounds/music/stills./backup of working projects. 1x500GB SSD current project only drive, 2x WD RED 2TB drives for latest footage storage. Total 31TB of 10 external WD drives for backup.

ASUS NVIDIA GeForce RTX 3060 12GB. nVidia Studio driver version 572.60 - 3584xCUDA cores Direct X 12.1. Memory interface 192bit Memory bandwidth 360.05GB/s 12GB of dedicated GDDR6 video memory, shared system memory 16307MB PCi Express x8 Gen3. Two Samsung 27" LED SA350 monitors with 5000000:1 contrast ratios at 60Hz.

Running MMS 2024 Suite v 23.0.1.182 (UDP3) and VPX 14 - v20.0.3.180 (UDP3)

M Audio Axiom AIR Mini MIDI keyboard Ver 5.10.0.3507

VXP 14, MMS 2024 Suite, Vegas Studio 16, Vegas Pro 18, Vegas Pro 21,Cubase 4. CS6, NX Studio, Mixcraft 9 Recording Studio. Mixcraft Pro 10 Studio. CS6 and DXO Photolab 8, OBS Studio.

Audio System 5 x matched bi-wired 150 watt Tannoy Reveal speakers plus one Tannoy 15" 250 watt sub with 5.1 class A amplifier. Tuned to room with Tannoy audio application.

Ram Acoustic Studio speakers amplified by NAD amplifier.

Rogers LS7 speakers run from Cambridge Audio P50 amplifier

Schrodinger's Backup. "The condition of any backup is unknown until a restore is attempted."

HomeMovieMaker wrote on 5/9/2022, 8:44 PM

I also noticed the programs asks me whether or not I want to adjust the the screen to fit the video file. I have a sony 4K video camera, Maybe the resolution is the problem.

HomeMovieMaker wrote on 5/9/2022, 9:05 PM

I took another look at my video card and re-installed the driver update. Created a test program, told it to adjust for the higher resolution. Did not freeze, Played around and saved it several times with no issue. It appears to have been the Driver Update was not right the first time but is working now. Thank You for your help and patience with me !

CubeAce wrote on 5/9/2022, 9:39 PM

@HomeMovieMaker

Hi.

Glad to see you are making some progress.

You may not be completely out of trouble yet as Sony cameras can record in various formats such as X-OCN, XDCAM SD and HD, XDCAM EX, XAVC-Intra, XAVC Long-GOP, XAVC S, NXCAM, Sony RAW, HDCAM SR (SStP), AVCHD, AVC H.264/MPEG-4. DNxHD, HDV and DV, ProRes, depending on the camera model and always not easily read by most video editing software.

Looking at your screenshots it looks like you have recorded to H.264/MPEG-4 and that the files could be residing on a memory card. If that is correct then the files need to be transferred first to a proper hard drive or SSD to be able to be read fast enough by the program to prevent the playback or export from freezing.

Please let us know if you encounter further problems.

Ray.

 

 

 

Windows 10 Enterprise. Version 22H2 OS build 19045.5608

Direct X 12.1 latest hardware updates for Western Digital hard drives.

Asus ROG STRIX Z390-F Gaming motherboard Rev 1.xx with Supreme FX inboard audio using the S1220A code. Driver No 6.0.8960.1 Bios version 1401

Intel i9900K Coffee Lake 3.6 to 5.1GHz CPU with Intel UHD 630 Graphics .Driver version Graphics Driver 31.0.101.2130 for 7th-10th Gen Intel® with 64GB of 3200MHz Corsair DDR4 ram.

1000 watt EVGA modular power supply.

1 x 250GB Evo 970 NVMe: drive for C: drive backup 1 x 1TB Sabrent NVMe drive for Operating System / Programs only. 1X WD BLACK 1TB internal SATA 7,200rpm hard drives.1 for internal projects, 1 for Library clips/sounds/music/stills./backup of working projects. 1x500GB SSD current project only drive, 2x WD RED 2TB drives for latest footage storage. Total 31TB of 10 external WD drives for backup.

ASUS NVIDIA GeForce RTX 3060 12GB. nVidia Studio driver version 572.60 - 3584xCUDA cores Direct X 12.1. Memory interface 192bit Memory bandwidth 360.05GB/s 12GB of dedicated GDDR6 video memory, shared system memory 16307MB PCi Express x8 Gen3. Two Samsung 27" LED SA350 monitors with 5000000:1 contrast ratios at 60Hz.

Running MMS 2024 Suite v 23.0.1.182 (UDP3) and VPX 14 - v20.0.3.180 (UDP3)

M Audio Axiom AIR Mini MIDI keyboard Ver 5.10.0.3507

VXP 14, MMS 2024 Suite, Vegas Studio 16, Vegas Pro 18, Vegas Pro 21,Cubase 4. CS6, NX Studio, Mixcraft 9 Recording Studio. Mixcraft Pro 10 Studio. CS6 and DXO Photolab 8, OBS Studio.

Audio System 5 x matched bi-wired 150 watt Tannoy Reveal speakers plus one Tannoy 15" 250 watt sub with 5.1 class A amplifier. Tuned to room with Tannoy audio application.

Ram Acoustic Studio speakers amplified by NAD amplifier.

Rogers LS7 speakers run from Cambridge Audio P50 amplifier

Schrodinger's Backup. "The condition of any backup is unknown until a restore is attempted."

HomeMovieMaker wrote on 5/10/2022, 11:07 AM

Thanks again, I always download them to an external HD then transfer them into the program. The only thing I noticed right of the bat was the question , Do you want to adjust program to the higher resolution. Didn't get that with the older Movie edit pro.

 

johnebaker wrote on 5/10/2022, 12:53 PM

@HomeMovieMaker

Hi

. . . . I always download them to an external HD then transfer them into the program. . . . .

Do be aware that this may cause problems when you have multiple 4K vides in Picture in Picture or Collage effect.

The D580 motherboard USB ports are USB 2 which limits the data read to a maximum of 30 MB/s, additionally the datarate is shared between all devices that are connected to the same USB Root hub - with four clips of 4K video in a PiP or collage this maximum rate can be exceeded and result in jerky preview playback.

. . . . Do you want to adjust program to the higher resolution. Didn't get that with the older Movie edit pro. . . . .

You would have if the project setting and/or video resolutions were different. An option to use the same projects settings for all projects was introduced with Movie Edit Pro MX

and has been in all versions since then, MEP/MMS 2022

.

It may be that you do not have this option checked.

HTH

John EB

VPX 16, Movie Studio 2025, and earlier versions 2015 and 2016, Music Maker Premium 2024.

PC - running Windows 11 23H2 Professional on Intel i7-8700K 3.2 GHz, 16GB RAM, RTX 2060 6GB 192-bit GDDR6, 1 x 1Tb Sabrent NVME SSD (OS and programs), 2 x 4TB (Data) internal HDD + 1TB internal SSD (Work disc), + 6 ext backup HDDs.

Laptop - Lenovo Legion 5i Phantom - running Windows 11 23H2 on Intel Core i7-10750H, 16GB DDR4-SDRAM, 512GB SSD, 43.9 cm screen Full HD 1920 x 1080, Intel UHD 630 iGPU and NVIDIA GeForce RTX 2060 (6GB GDDR6)

Sony FDR-AX53e Video camera, DJI Osmo Action 3 and Sony HDR-AS30V Sports cams.

HomeMovieMaker wrote on 5/10/2022, 1:40 PM

My Motherboard is an ASUS PGX58D Premium. It has a couple 3.0 USB ports

PATIENT-X wrote on 5/10/2022, 1:54 PM

@HomeMovieMaker

Feel free to return if you have any other issues in the future, could you please add your Pc specs in your signature under profile which will greatly help the users to assist you.

Here is an example of my computer specs in my signature.

Pc: Intel i5 10400f 2.9ghz, 16gb ram, Rtx2060 super Gpu, 1tb SSD,

Laptop: Acer Nitro 5 AN517-54 79d2 Gaming Laptop - 17.3in QHD 165Hz, GeForce RTX 3060, Intel Core i7 11800H. Corsair Vengeance 16gb ram DDR4 3200 etc

Stephen

Forum Moderator

Pc self build by me.

Azza Pyramid 804 case

Intel Core i5-13600K Processor 3.5GHz

Kingston FURY Beast 32GB (16GB x 2) 4800MHz DDR5

Geforce RTX2080 Founders edition

Firecuda 530 1tb SSD Nvme

Team Group T-FORCE DELTA MAX RGB LITE 2.5" 1TB SATA III

Corsair RM1000x 80 PLUS Gold Fully Modular ATX 1000 Watt Power Supply

5in LCD Screen

Lian Li UNI SL120 V2 triple fans

MSI Meg Unify Z690 motherboard

 

 

johnebaker wrote on 5/10/2022, 2:50 PM

@HomeMovieMaker

Hi

There is some confusion here - can you clarify which motherboard you have:

  1. here on page 1 of this topic you quoted the motherboard as an Intel D850GB
     
  2. above it is an ASUS PGX58D Premium - there is no such motherboard in the ASUS range - do you mean the ASUS P6X58D, which would fit the processor and number of USB 3 ports as described?

John EB

VPX 16, Movie Studio 2025, and earlier versions 2015 and 2016, Music Maker Premium 2024.

PC - running Windows 11 23H2 Professional on Intel i7-8700K 3.2 GHz, 16GB RAM, RTX 2060 6GB 192-bit GDDR6, 1 x 1Tb Sabrent NVME SSD (OS and programs), 2 x 4TB (Data) internal HDD + 1TB internal SSD (Work disc), + 6 ext backup HDDs.

Laptop - Lenovo Legion 5i Phantom - running Windows 11 23H2 on Intel Core i7-10750H, 16GB DDR4-SDRAM, 512GB SSD, 43.9 cm screen Full HD 1920 x 1080, Intel UHD 630 iGPU and NVIDIA GeForce RTX 2060 (6GB GDDR6)

Sony FDR-AX53e Video camera, DJI Osmo Action 3 and Sony HDR-AS30V Sports cams.

HomeMovieMaker wrote on 5/10/2022, 3:01 PM

I will double check,, I read of the screen and my eyes aren't what they use to be. Yes it is a 6.

johnebaker wrote on 5/10/2022, 3:54 PM

@HomeMovieMaker

Hi

Thanks for the clarification.

With USB 3 and assuming the external drives are also USb 3, there should be no issues unless you have a a USB 2 device, eg keyboard, mouse etc connected to the same hub.

John EB

VPX 16, Movie Studio 2025, and earlier versions 2015 and 2016, Music Maker Premium 2024.

PC - running Windows 11 23H2 Professional on Intel i7-8700K 3.2 GHz, 16GB RAM, RTX 2060 6GB 192-bit GDDR6, 1 x 1Tb Sabrent NVME SSD (OS and programs), 2 x 4TB (Data) internal HDD + 1TB internal SSD (Work disc), + 6 ext backup HDDs.

Laptop - Lenovo Legion 5i Phantom - running Windows 11 23H2 on Intel Core i7-10750H, 16GB DDR4-SDRAM, 512GB SSD, 43.9 cm screen Full HD 1920 x 1080, Intel UHD 630 iGPU and NVIDIA GeForce RTX 2060 (6GB GDDR6)

Sony FDR-AX53e Video camera, DJI Osmo Action 3 and Sony HDR-AS30V Sports cams.