Computer details now found in signature. Computer is up to date as controlled by Microsoft Home contract.

Further info on error. Error began with a re install and update of MEP.

Can you please visually confirm that you are using the latest graphics drivers for both your HD Graphics 530 and your NVIDIA GeForce GTX 750 Ti

HD Graphics 4/11/2020 v 26.20.100.8142

NVIDIA 4/23/2021 v 27.21.14.6627

MS says driver for both display adapters are best available.

@Bob-Shepard

Hi Bob.

Looking for drivers using Windows is not the way to go. Search on the nvidia site for the latest nvidia compatible drivers and the Intel site for Intel drivers.

Ray.

@Bob-Shepard

Just to underline what @CubeAce (Ray) writes: the latest driver for Intel HD 530 is version 30.0.100.9864 from 8/20/2021.

Jeff

@Bob-Shepard

Hi Bob

To add to @CubeAce and @emmrecs comments

The latest drivers for the GTX 750 Ti are 496.49 released 10/26/2021 - the computer has 466.27 installed, so there are many driver updates missing.

Do note that for video editing, the Nvidia Studio drivers are recommended, however there are none available for the GTX 750 Ti - only the Gaming Driver.

. . . . Computer is up to date as controlled by Microsoft Home contract . . . .

What is this - I can find no reference to it?

John EB

Drivers are up to date now per Intel Driver Support and NVIDIA experience. Thanks for reminding me of other tools for managing drivers.

After driver update, MEP continues to fail. Error in module "OpenCL.dll" (Load address: 0x00007FFC24060000) to address 0x00007FFC2406171B (Exception 0xc0000005 "ACCESS_VIOLATION")

@Bob-Shepard

Hi bob

At what point does the crash occur - on startup, loading a project, adding an effect etc or when?

If:

1. on loading a project, does starting a new project cause a crash, and if so was this when adding image/video/audio to the timeline?
   
   and/or
    
2. adding an effect, or title, if so which one?

Can you post a screen shot of program settings, Device options tab.

John EB

Failure occurs on startup of MEP. Screen shot of failure and settings below.

@Bob-Shepard

Hi Bob.

As an experiment please try opening MEP. Do not load anything from the popup menu. Not even the project you have labeled EMPTY.

Go to the program settings and select Microsoft WARP for all of the Device Options settings and then save and close.

Then open MEP again and try opening another project. It may react slow and clunky but does it cause a failure?

Ray.

CubeAce, I made the change to MS WARP and MEP still failed.

Footnote. This MEP failure began after I reloaded all my software because of a Windows failure. My guess is the computer was not entirely "cleaned" with the reload of Windows.

@Bob-Shepard

Hi Bob.

That seems more than a reasonable assumption.

It's always a pain to have to load an operating system from scratch but often the best way when things really go pair shaped with Windows.

Take one more try but make the settings CPU, CPU, CPU. If that fails then I think you are correct. It is however still possible your system is no longer coping. Are you running DDR3 or DDR4 system ram? The Intel site says it can be run with both types. One assumes dependent on the motherboards ram slots.

What resolution of files are you using?

I'm asking purely because I think John EB and myself are making notes on which systems (component wise) seem to be having what problems at what video resolutions. That in turn is because I at least, no longer have confidence with the accuracy of the specifications page for MEP 2022 on the Magix website.

Ray.

@Bob-Shepard

Hi Bob

. . . . My guess is the computer was not entirely "cleaned" with the reload of Windows . . . .

Was a full re-install or repair/install retaining existing programs etc ?

John EB

Tried CPU settings; MEP still failed.

RAM speed is 2133 MHz suggesting RAM is DDR4.

Unable to run any files in MEP.

The option selected for re-install of Windows was rebuild while retaining my documents and programs. After Windows re-install was completed, programs had to be re-installed.

There is one Magix program not re-installed--MAGIX Photo Designer 7 (silver). Does this program share any bits with MEP that might prevent MEP from working if undefined? Photo Designer is a trial version thus the lack of interest in re-installing.

@Bob-Shepard

Hi Bob

. . . . The option selected for re-install of Windows was rebuild while retaining my documents and programs. After Windows re-install was completed, programs had to be re-installed. . . . .

A bit of a contradiction there, if you had to re-install the programs something must have gone wrong with the rebuild, or the error/fault that occurred in the first place to necessitate the rebuild is still there, ie as you commented the computer was not entirely "cleaned".

You need to do some checking of the Windows system, see this tutorial and carry out steps 3 - 11.

. . . . MAGIX Photo Designer 7 (silver). Does this program share any bits with MEP that might prevent MEP from working if undefined? . . . .

Assuming you are getting the 'undefined error' on trying to start Photo Designer 7, which is unlikely to run on Windows 10, then it may be that a file has been overwritten with an older version that is common to both programs. If Photo Designer is still installed I would suggest your remove it using Revo Free Uninstaller, launch the uninstall from within Revo and when complete let Revo cleanup the files and registry fragments.

John EB

John, we may not be on the same page.

Photo Designer 7 was not re-installed after the W10 rebuild. Only MEP was re-installed. Again, Photo Designer is presently not installed, and never has been installed since the W10 rebuild.

Revo cannot find Photo Designer since it was not installed.

I commonly run DISM tool followed by the SCF tool to help minimize the disk active time, which affects computer response time. The tools have been used numerous times since the rebuild and as recent as last night. The MEP failure is unaffected. Windows Updates and Restarts both increase disk active time to 100%. DISM/SCF knock it down below 10%.

Bob

@Bob-Shepard

Hi

. . . we may not be on the same page. Photo Designer 7 was not re-installed  . . .

We are, sort of, just not on the same paragraph, as Designer 7 was installed prior to the crash, parts may still have been left behind.

. . . . .  run DISM tool followed by the SCF tool to help minimize the disk active time . . .

Running the DISM and SFC checks have nothing to do with disk active time - they are for checking the health of the Windows system for file mismatches and issues, particularly after a Windows update issue and do not need to be run regularly.

Disk optimisation (defragging) is used to minimise the search times of the disk, however you do not need to run this manually, by default in Windows 10 this is done weekly on the drives specified in the Optimise Drives feature of Windows 10 - below is my setup, I cannot remember if I added the 2 data drives and SSD manually.

John EB

Thanks John. I'm not by any means a hardware or software expert. A decrease in disk active time is real. I have no technical explanation, just a result that is very repeatable on my computer.

Tomorrow I will use Revo to uninstall MEP and then will attempt to re-install. I will let you know how it goes.

Bob

Uninstalled MEP using Revo and re-installed MEP after restart. Unfortunately, it failed.

During installation, MEP installer noted "Magix Video Delux Plus (ProcessID: 6168) needs to be closed. Problem is the program is not installed on my computer. I selected RETRY several times then selected INGNORE.

MEP continued to install until it gave me the following message "Magix Video Delux Plus (ProcessID 6960, 9552, 18868, and 6168). Selected RETRY with no progress, but INGORE allowed installed to continue.

Troubleshooting screen is attached.

The Error Report failed to send to Magix, suggesting connectivity issue. I'm connected.

Looks like MEP is a failure for me unless Magix has another suggestion to try.

@Bob-Shepard

Hi Bob

. . . . During installation, MEP installer noted "Magix Video Delux Plus (ProcessID: 6168) needs to be closed. Problem is the program is not installed on my computer. . . . .

Did you get this message immediately after the Download Manager had started the actual installation?

Do you have MalwareBytes running on your PC? If so stop it running and then try the install again.

John EB

Message occurred shortly after download manager started.

MalwareBytes is not installed on computer.

@Bob-Shepard

Hi Bob

This is beginning to sound like the Windows installation and/or the registry is messed up, and you have 'ghost' process running that cannot be stopped.

Try opening the Resource Monitor - press the Windows key and type resource the app should appear top of the list. Run the installer and when it pops up the error message, in the Resource Monitor, CPU tab look for the process ID it gives you and try to stop it - right click and select End Process and see if the Download Manager continues.

If that fails, I then, IMHO, the best course of action is to wipe the c: drive and re-install Windows and programs from a clean start - backing up all your documents etc before hand.

John EB