Cannot load my Vita Instruments

MauX-65 wrote on 9/19/2023, 6:46 AM

Hello to all of you on the Magix forum.
I reinstalled my version of Samplitude Music Studio 2021 with all its virtual instruments.
Then I decided to purchase the new Magix Music Maker 2024 and, once everything was installed and activated, the software works perfectly except that the Samplitude virtual instruments do not load, giving me an error message telling me that either I don't have the license or I'm not connected to the store which shouldn't be the case since I'm always connected to the store when the program launches.
If I open Samplitude, on the other hand, it shows me all the virtual instruments, including those of Magix Music Maker 2024.
Can you kindly help me? Thanks in advance for your patience.

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Comments

GRB wrote on 9/20/2023, 5:31 PM

@SP. Ah, gotcha.... that makes sense. But how do you go about uninstalling all of the former, previous loaded (and stuck in limbo) instruments? As simple as uninstalling the vita instruments from the Magix Content and Soundpools windows uninstaller (thru Control Panel)?

GRB wrote on 9/20/2023, 5:40 PM

I'm showing all kinds of stuff in that uninstaller if I do the whole thing... ACID content packages, Soundpools, collections, MM stuff, a handful or two of Vita instruments, etc. The Vita instruments listed aren't the problem ones though... I think they are the ones that will download and authorize... not the stuck ones showing acquired but error on install....

SP. wrote on 9/20/2023, 5:43 PM

@GRB Correct, select the Vita Instruments you want to remove. The rest will stay on your computer. You can uninstall Magix Content and Soundpools again to select other content you want to remove.

It might be that Vita Instruments from very old versions of Samplitude Music Studio will have a separate uninstaller.

GRB wrote on 9/20/2023, 6:01 PM

@SP. It sounds like just maybe, I should uninstall everything to be sure, and then have some kind of tricky well thought out plan to install all of them again in a specific, non error creating way... maybe for all 4 of my current Magix programs I have chosen to have loaded to revisit... MM23 Premium (24 updated via in app notification...maybe just MM24 core update?), SMS23 (was 21 as of yesterday before I upgraded), Acid Pro 10 (after installing/uninstalling AMS11 and AP11 a few times), and Sound Forge Audio Cleaning Lab 4.

With side note of your suggestion to load an older version of MM to install and verify all of my 9 years of programs content thru the license box on the start screen to associate them all.... hopefully the SMS versions too!?

Does that sound even close to what you are thinking?

Any extra insight would be helpful before I spend another 8 hours reinstalling stuff (because the Magix network seems to always be SUPER slow even though I get really good speeds everywhere else for downloads....

GRB wrote on 9/20/2023, 6:45 PM

oops, 8 years... of Magix for me, not 9... with 2-3 off for me in there along the way... So I guess I'm still 5 years young.