Acid Pro 8 x64 hang during beatmapper wizard

sheppo wrote on 4/23/2018, 5:56 PM

Hi,

I've been using Acid Pro and Acid music for several years now, so super stoked to see Acid Pro launch today. I installed and activated my copy earlier today and set about testing it. My most recent project and all the effects load fine... so, far so good.

However, I've found a bug in Acid Pro x64

create a new project, or use an existing project
add a new audio file
when prompted, start the beatmapper wizard
change the downbeat location - if I don't change the downbeat location this bug doesn't happen
click next - the beatmapper wizard will crash and take Acid Pro with it

If I don't change the downbeat location the application doesn't crash

This also happens if skip running the beatmapper wizard when I add the audio, but then choose to run it later and change the downbeat location.

other info / things I have tried

Windows 10 x64 build 10.0.17134.1 (slow ring insider)
Also have Acid Music 10.0 build 134 installed
Had an earlier version of Acid Pro installed too, I've uninstalled that
Tried reinstalling Acid Pro x64
Tried removing all third party VSTs from Acid Pro
Tried different audio files, of differing codecs (MP3, FLAC)
Tried the same files in Acid Music 10, and Acid Pro x86 - they pass through the beatmapper wizard just fine
Tried removing all Acid programs (Acid Pro 7, Acid Pro 8 x32/x64, Acid Music 10), and renaming / deleting any MAGIX folders in program files and appdata, and then reinstalling Acid Pro 8 x86/x64
I've noticed that the beatmapper logo looks like the old Acid Music version, as in the below screenshot. Is this normal?

If there's any more information or logs I can provide to help troubleshoot this issue please do let me know,

EDIT: added more detail, and tried a few more things to troubleshoot

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Comments

jocker-boy wrote on 8/20/2018, 3:09 AM

The beatmapper problem still has not been resolved.I tried to do it in various ways in Windows 10 and Windows 8.1 both 64 bit and no result. The only way is to use the beatmapper with Acid Pro 7 and then use such prepared files.

leninsaenz wrote on 8/21/2018, 2:41 AM

Still with the same problem, version 8.0.5 (build 226) 64-bit.
When will we have a solution?

sheppo wrote on 10/5/2018, 4:47 PM

This is now fully fixed in build 233

Shaquille-L wrote on 10/8/2018, 6:41 AM

This is now fully fixed in build 233

How do i update to build 233? Ive purchased acid pro 365.

My program crashes everytime i use the beatmapping wizard. need help urgently.

sheppo wrote on 10/8/2018, 8:52 AM

@Shaquille-L - Hi. I'm not personally a user of AP365, so I'm not 100% sure. Do the steps I outlined for normal licenses work? Let me know, if they do I will update the FAQ to include this information.

Shaquille-L wrote on 10/8/2018, 9:05 AM

@Shaquille-L - Hi. I'm not personally a user of AP365, so I'm not 100% sure. Do the steps I outlined for normal licenses work? Let me know, if they do I will update the FAQ to include this information.

Yeah so when i re-download the installation package it's only providing me with the 8.0.5.226 version and the not the updated 233 version :/

The same thing happened when the support team emailed me a link to download the 233 version, it wasn't there. So i don't know if the website just isn't providing the right download file or what.

sheppo wrote on 10/8/2018, 9:14 AM

@Shaquille-L sorry the link wasn't correct, i even had the wrong one in the FAQ - whoops.

Try this one

Shaquille-L wrote on 10/8/2018, 9:20 AM

@Shaquille-L sorry the link wasn't correct, i even had the wrong one in the FAQ - whoops.

Try this one

I run AP as administrator but when i click on 'check for news' nothing pops up?

Thanks for the help, i really appreciate it.

sheppo wrote on 10/10/2018, 3:05 AM

@Shaquille-L I have asked for this to be passed to the correct team within Magix. Hopefully a resolution for this will be incoming soon. :)