Where is the update to 8.0.7.231 and the patch to 8.0.8.29?

Sam-Gerardi wrote on 7/13/2020, 4:43 PM

I have ACID PRO version 8.0.3. Where is the update to 8.0.7.231 and the patch to 8.0.8.29? Why is this so hard? It should be available under my profile where I log-in! Why do I have to log into 5 different pages and look for hours on a forum where no one is smart enough to post a link????

The entire concept that users can provide help is just STUPID! Every user takes the conversation off on some unrelated tangent. Just have one person at Magix post the CORRECT answers. I'm a pro and don't have time for this! I'm trying to finish a song and your software is screwing it up and your forums are making me pull my hair out!! WHERE IS THE DOWNLOAD PAGE?

Let's not forget that I already paid for ACID 7 and again for ACID 8 that came on a faulty disc that you won't replace!

I'm not paying again till this works! I could have bought ProTools or CueBase by now!

I hate dark mode because i can't tell when a button is selected because someone didn't make it bright! "Grey on Black?" REALLY? I now spend more time messing with the software and screaming at support than working on the song! I need this to work today!

Comments

emmrecs wrote on 7/14/2020, 3:44 AM

@Sam-Gerardi

First, these are user to user forums, not a contact for Magix Support. Magix staff post here only very occasionally. Technical Support (for any software) is via the Support button in the header of any forum page.

Second, what you have written is a rant, strictly against the Community rules, specifically #1, (you can find them in the footer of any forum page). Hence the thread has been locked!

Updates to Magix programs are accessed from within the actual program, usually via Help>Update ... or similar. No-one can post a link to a patch since no such postable links exist.

Jeff
Forum Moderator

Win 11 Pro 64 bit, Intel i7 14700, 16 GB RAM, NVidia RTX 4060 and Intel UHD770 Graphics, MOTU 8-Pre f/w audio interface, VPX, MEP, Music Maker, PhotoStory Deluxe, Photo Manager Deluxe, Xara 3D Maker 7, Samplitude Pro X7 Suite, Reaper, Adobe Audition 3, CS6 and CC, 2 x Canon HG10 cameras, 1 x Canon EOS 600D, Akaso EK7000 Pro Action Cam

sheppo wrote on 7/15/2020, 1:36 PM

Hi @Sam-Gerardi

> WHERE IS THE DOWNLOAD PAGE?

That's a fair question. I don't believe the automatic update notification and download option was added until 8.0.7.231 - the version you are requesting. You can always download the latest version of software you have registered by browsing to magix.com, log in, then click your profile button, then My Products. However, this is a much later version than the ones you are requesting. It is 8.0.10.20. There wasn't a beta for this version that I can see, so I have not been able to put patch notes in to the FAQ, a slightly older version from ~October 2019 is however listed there for your to reference.

If there is a valid reason for wanting an older version please contact support by clicking the "support" link in the header.

> The entire concept that users can provide help is just STUPID!

If it were the only way to get assistance then yes, maybe. But it's not. The community is here to help if we can, but there's always the official support channels that you can use as well

 

I know things can be frustrating, but venting them at random people online isn't going to make you, or us feel any better. Please try to play nice and we'll help out where we can :)