Voucher credit since update/reinstall gone

Marunka wrote on 11/5/2021, 6:41 PM

Hi everybody,

after a long time (last use 2019) I reinstalled Music Maker and activated my old account.

I have a few editions of Music Maker activated over the years (so a lot of bonus stuff and voucher credits to use for the shop) and after setting everything up sign in account etc. , my instruments from the different versions are there BUT my voucher credits for the sound loops and instruments, which where even unused back in 2019, are missing. When go I into the menu : Help -> Music Maker Store and try to redeem voucher credits the program is telling I got no voucher credits. I can not see them even in the Store, how it used to be back in 2019.

Can someone help me with this?

My activated editions are: Music Maker MX Premium (2016), Music Maker Premium Edition (2019), Samplitude Music Studio (2019)

Comments

emmrecs wrote on 11/5/2021, 7:52 PM

@Marunka

Welcome to the Magix user to user forums.

Voucher codes are time-limited and often version-specific so if you did not use them within a short time after you received them I think they are now permanently "lost", sorry.

Jeff
Forum Moderator

Win 11 Pro 64 bit, Intel i7 14700, 32 GB RAM, NVidia RTX 4060 and Intel UHD770 Graphics, Audient EVO 16 audio interface, VPX, MEP, Music Maker, Vegas Pro, PhotoStory Deluxe, Photo Manager Deluxe, Xara 3D Maker 7, Samplitude Pro X7 Suite, Reaper, Adobe Audition 3, CS6 and CC, 2 x Canon HG10 cameras, 1 x Canon EOS 600D, Akaso EK7000 Pro Action Cam

SP. wrote on 11/5/2021, 10:08 PM

@Marunka It could be that the coupons reappear if you install version 2019 and look there.