Video did not upload from PC

emmrecs wrote on 4/24/2023, 10:25 AM

Welcome to the Magix user to user forums.

Unfortunately, your first post is rather lacking the detail we really need to know in order to be able to help you!

First, please read this post and give us FULL details of the hardware and software of your new computer, including the FULL name and model number of its CPU and any GPU which is installed.

Second, please take a screenshot of the File>Settings>Program (shortcut Y) >Device options tab and add it to your next reply.

Once you have given us all this information we should be able to at least suggest changes you may need to make in order to be able to view your footage.

Jeff
Forum Moderator

zdenekrsa wrote on 4/25/2023, 10:39 AM

Dear Jeff,

thank you for your interest. Here are some details:

Computer where everything is working:

i7-9700

16G memory

64-bit system

NVDIA GeForce GT 730 2GB

Computer where nothing is working:

i5-12400

16G memory

64-bit system

NVDIA GeForce GT 740 4GB

emmrecs wrote on 4/25/2023, 1:21 PM

@zdenekrsa

Thank you for the additional information.

On the computer where nothing is working try changing the three Device options for Hardware Acceleration to your CPU, rather than the GPU.

Just for clarification, since this is not entirely clear form your earlier posts: does playback of this file on the problem computer show Only green square on start and the rest black as on your timeline image or does it actually play correctly?

Jeff

zdenekrsa wrote on 4/25/2023, 1:45 PM

Hello,

here is the screenshot with green. This sometime disappear after some time. Play with CPU or GPU unfortunately means nothing for me. I am 66 year old man. I like videos and photography but my computer knowledge are limited. Anyway thank you for try to help me.

Regards

Zdenek

Former user wrote on 4/25/2023, 1:53 PM

@zdenekrsa Hi this is your picture, @emmrecs means change these 3 that I've highlighted in the red box, click the little arrow '∨' at the end & it will give you other options (CPU)

emmrecs wrote on 4/25/2023, 2:02 PM

@zdenekrsa

I am 66 year old man

Just to reassure you, I will be 72 on my next birthday!

@Former user

Thanks for clarifying that for @zdenekrsa.

Jeff

zdenekrsa wrote on 4/25/2023, 2:08 PM

Dear Gid thank you very much. It is working now. If I understand correctly there is problem between the software and my graphics card. I need to buy new one.

CubeAce wrote on 4/25/2023, 2:27 PM

@zdenekrsa

Hi. Welcome to the user to user forums.

Unfortunately you are correct. It is only because your graphics card cannot use the latest nvidia drivers. You should be looking for at least an nvidia 1600 series card or preferably newer if you can afford it. Avoid the Intel graphics cards as they need access to something called resizeable bar which your motherboard cannot implement.

I too am older than you 😏😅👍

Ray.

zdenekrsa wrote on 4/25/2023, 2:54 PM

Thank you I will check my budget. I really appreciate your help.

johnebaker wrote on 4/26/2023, 5:38 AM

@zdenekrsa

Hi

. . . . Thank you I will check my budget . . . .

This may not be necessary.

I think if you look at the settings on the computer that is working, the 3 options in the Program settings already commented on are set to either CPU or the Intel UHD 630 which is the integrated graphics chip in the CPU - the GT730 will not be contributing to the video import/processing/export.

The computer that is not working has an Intel i5-12400 CPU which also has an integrated GPU - the UHD 730.

If this is available in the 3 options, try using this. You will need the monitor plugged into the motherboard output instead of the Nvidia GT 740.

HTH

John EB
Forum Moderator

zdenekrsa wrote on 4/26/2023, 6:41 AM

Thank you. I will try it.