Video deluxe Premium fills up RAM during apparent update until crash

Jonas-F wrote on 11/29/2023, 3:25 AM

Since a few days, Video deluxe is crashing a few minutes after start as it's allegedly updating (task manager shows network usage). Simultaneously, the program uses more and more RAM until it ultimately crashes at around 8GB RAM usage. Due to the crash the apparent update won't finish, starting again at the next program start, making it impossible to use atm.

The only workaround is starting Video deluxe without internet connection.

No crash report available as I need to close it manually via task manager.

Video deluxe Version: 19.0.2.58 (UDP3)

Windows 10 Home 22H2

AMD Ryzen 9 5900X 12-Core Processor  3.70 GHz

32,0 GB RAM

 

Comments

CubeAce wrote on 11/29/2023, 5:10 AM

@Jonas-F

Hi and welcome to the user to user forums.

I hope other members will also join in replying with their ideas if I have left anything out.

Thank you for the information you have supplied so far and the description of the problem.

It does seem odd that it was running but not now.

Therefore can you answer all of the following questions please?

How many sticks of ram are you using?

Have you tried unplugging and reseating them?

Have you done a memory check test?

What graphics card are you using and have you checked that the drivers are up to date?

Are you running Movie Edit Pro 2020?

Have you overclocked your system for gaming or recently changed any settings?

Have you tried turning off any antivirus programs while the update is running including Windows defender?

Ray.

 

Last changed by CubeAce on 11/29/2023, 8:20 AM, changed a total of 1 times.

 

Windows 10 Enterprise. Version 22H2 OS build 19045.5011

Direct X 12.1 latest hardware updates for Western Digital hard drives.

Asus ROG STRIX Z390-F Gaming motherboard Rev 1.xx with Supreme FX inboard audio using the S1220A code. Driver No 6.0.8960.1 Bios version 1401

Intel i9900K Coffee Lake 3.6 to 5.1GHz CPU with Intel UHD 630 Graphics .Driver version Graphics Driver 31.0.101.2130 for 7th-10th Gen Intel® with 64GB of 3200MHz Corsair DDR4 ram.

1000 watt EVGA modular power supply.

1 x 250GB Evo 970 NVMe: drive for C: drive backup 1 x 1TB Sabrent NVMe drive for Operating System / Programs only. 1X WD BLACK 1TB internal SATA 7,200rpm hard drives.1 for internal projects, 1 for Library clips/sounds/music/stills./backup of working projects. 1x500GB SSD current project only drive, 2x WD RED 2TB drives for latest footage storage. Total 21TB of 8 external WD drives for backup.

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Running MMS 2024 Suite v 23.0.1.182 (UDP3) and VPX 14 - v20.0.3.180 (UDP3)

M Audio Axiom AIR Mini MIDI keyboard Ver 5.10.0.3507

VXP 14, MMS 2024 Suite, Vegas Studio 16, Vegas Pro 18, Cubase 4. CS6, NX Studio, Mixcraft 9 Recording Studio. Mixcraft Pro 10 Studio.

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Jonas-F wrote on 12/1/2023, 4:02 AM

How many sticks of ram are you using? 2x16GB G.Skill RipJaws V DDR4-3600 DIMM CL16

Have you tried unplugging and reseating them? no

Have you done a memory check test? no, and I highly doubt the memory is the problem, as only MAGIX is affected

What graphics card are you using and have you checked that the drivers are up to date? RTX2070 Super, yes

Are you running Movie Edit Pro 2020? no

Have you overclocked your system for gaming or recently changed any settings? no

Have you tried turning off any antivirus programs while the update is running including Windows defender? yes, makes no difference

 

And as of today, disabling my network doesn't work as a workaround anymore.

Also pretty funny to have this all happening as advertisement for purchasing the newest version starts popping up on program start.

johnebaker wrote on 12/1/2023, 5:13 AM

@Jonas-F

Hi

Check if there have been any crash reports generated by Windows - for the short form report - not the Windows crash logs, see this short tutorial on how to user the Windows Performance monitor to get a short form analysis - this does assume that the crashes got logged - and post a screenshot of the Movie Studio crash.

John EB
Forum Moderator

VPX 16, Movie Studio 2025, and earlier versions 2015 and 2016, Music Maker Premium 2024.

PC - running Windows 11 23H2 Professional on Intel i7-8700K 3.2 GHz, 16GB RAM, RTX 2060 6GB 192-bit GDDR6, 1 x 1Tb Sabrent NVME SSD (OS and programs), 2 x 4TB (Data) internal HDD + 1TB internal SSD (Work disc), + 6 ext backup HDDs.

Laptop - Lenovo Legion 5i Phantom - running Windows 11 23H2 on Intel Core i7-10750H, 16GB DDR4-SDRAM, 512GB SSD, 43.9 cm screen Full HD 1920 x 1080, Intel UHD 630 iGPU and NVIDIA GeForce RTX 2060 (6GB GDDR6)

Sony FDR-AX53e Video camera, DJI Osmo Action 3 and Sony HDR-AS30V Sports cams.

martin46er wrote on 12/28/2023, 7:15 AM

I have exactly the same problem.

johnebaker wrote on 12/28/2023, 7:45 AM

@martin46er, @Jonas-F

Hi

Uninstall Magix Cloud Import, it may also show as Update notifier, Magix Connect or Connect, then do a full restart of the computer - not a shutdown/powerup.

HTH

John EB

Last changed by johnebaker on 12/28/2023, 7:46 AM, changed a total of 1 times.

VPX 16, Movie Studio 2025, and earlier versions 2015 and 2016, Music Maker Premium 2024.

PC - running Windows 11 23H2 Professional on Intel i7-8700K 3.2 GHz, 16GB RAM, RTX 2060 6GB 192-bit GDDR6, 1 x 1Tb Sabrent NVME SSD (OS and programs), 2 x 4TB (Data) internal HDD + 1TB internal SSD (Work disc), + 6 ext backup HDDs.

Laptop - Lenovo Legion 5i Phantom - running Windows 11 23H2 on Intel Core i7-10750H, 16GB DDR4-SDRAM, 512GB SSD, 43.9 cm screen Full HD 1920 x 1080, Intel UHD 630 iGPU and NVIDIA GeForce RTX 2060 (6GB GDDR6)

Sony FDR-AX53e Video camera, DJI Osmo Action 3 and Sony HDR-AS30V Sports cams.