Very bad quality on imported video

skarvika wrote on 9/3/2023, 12:36 AM

Hello everyone,

I've just purchased Video Pro so not familiar with it yet. Forgive me if the solution is obvious.

When importing this video I'd like to edit, this is how it appears in the preview screen.

It's a .mov, so I thought perhaps that was an issue. I tried re-rendering the original video as an .mp4 but that ended up the same way. I thought perhaps it was just a jank preview, but it exports with this quality as well. The audio sounds ok and is in sync.

Here are my settings.

I have to get this project done in the next 24 hours if possible, so any help is very much appreciated! 🙇‍♂️

Comments

Former user wrote on 9/3/2023, 1:01 AM

@skarvika Hi, can you share some info first, 👍

Can you click your icon at the top of this page - My Profile & fill in your Signature with the full name of your CPU, GPU & amount of RAM, also inc the Windows & Magix version, this will then show at the bottom of your comments, If you don't know how right click on the Taskbar at the bottom of the screen - Taskmanager - Performance tab - enlarge the window so it shows everything in the left hand column, click on CPU at the top of that left hand column & post a pic like this
We need better info about the media you're using,
there's an App called MediaInfo, download it, it's free & a fast download with no added adverts or any of that rubbish. https://mediaarea.net/en/MediaInfo

After downloading, right click on the media file in your Windows folder, open MediaInfo, choose Text from the options at the top, Copy & paste the information in a new comment on here 👍
Like this
A picture of your Export window

skarvika wrote on 9/3/2023, 2:07 AM

@skarvika Hi, can you share some info first, 👍

After some experimentation, I may have found the source of the issue actually. Seems like it's not an issue on my end, but rather that whatever codec was used on the original file was not one that Video Pro likes. I re-rendered the video with the codec set to h264_mf and voila, it plays nicely with Video Pro in both .mp4 and .mov formats.

The source:

Re-rendered:

Perhaps someone with more technical knowledge can make sense of it... :) But for now, I'm happy it's working and I can deliver for my client on time.

Just for visibility, I have seen on the forums that others have had a similar issue with a black screen being displayed with audio. On the unusable file, the video did go black when I changed the import/export settings to use the CPU instead of the GPU. So this may end up being a solution for that issue too.

CubeAce wrote on 9/3/2023, 4:54 AM

@skarvika

Hi and welcome to the user to user forums.

Do the video clips show thumbnail images in Windows file explorer? If not then the program will not show or render such videos correctly as the mov. wrapper is an Apple dedicated format designed to play well will Macs.

To alleviate this problem you can download the old version of QuickTime for Windows or the QuickTime Alternative app which will allow the older mov wrapper to be used within Windows and any Video Editing software used within. It will not help with newer mov versions that have ten bit UHD content as far as I'm aware.

Ray.

AAProds wrote on 9/3/2023, 5:02 AM

@skarvika

Given the video codec is AVC, it's probably just the container (MOV) throwing Magix. In most cases, you can losslessly convert your MOVs to MP4s using AVIDemux so Magix can then open them, as per the guide on my website here:

http://aaproductions.net/avidemux.htm#xl_HeadingAnchor:58i1v2X

This will obviate quality loss (albeit it slight) during the conversion. It will also occur almost instantly.

johnebaker wrote on 9/3/2023, 8:21 AM

@skarvika

The VLC codec info does not tell us what the full encoding of the video and other essential parameters are.

As requested by @Former user - see point 2 of his comment above, the MediaInfo will give us more data.

John EB
Forum Moderator