Comments

Guy-Bilodeau wrote on 11/21/2023, 7:51 AM

Version 2024 of Photostory is full of bugs. and the support for magix is not there.

johnebaker wrote on 11/21/2023, 11:50 AM

@Guy-Bilodeau

. . . . and the support for magix is not there . . .

Correct, this is a user to user forum, however there are many experienced users of the program here who can help with any issues you have or 'how to' questions.

We need more information to help diagnose the issue(s) you are having:

The specification of your computer system including Windows version and program version, see this topic for what is required, and please quote processor and graphics card make/model in full, and also what monitor/screen resolution(s) you are working with if this is a laptop.

I would suggest you put this information in your profile signature so we do not have to keep asking for it.
 
Are you getting any error messages, if so then please quote them in full or provide screen shots.
 
Are the graphics card/integrated GPU drivers up to date?
 
A screen shot of the Program settings, Device options tab would help.

Try setting this above option to CPU.

If this fixes the issue, then this may be a video format/codec/resolution is with the graphics card installed in the computer.

To help with this, download and install MediaInfo and analyse one of the clips causing the issue and post the results, see this tutorial on how to set up MediaInfo and analyse a video clip for all the data required.     

John EB
Forum Moderator

 

VPX 16, Movie Studio 2025, and earlier versions 2015 and 2016, Music Maker Premium 2024.

PC - running Windows 11 23H2 Professional on Intel i7-8700K 3.2 GHz, 16GB RAM, RTX 2060 6GB 192-bit GDDR6, 1 x 1Tb Sabrent NVME SSD (OS and programs), 2 x 4TB (Data) internal HDD + 1TB internal SSD (Work disc), + 6 ext backup HDDs.

Laptop - Lenovo Legion 5i Phantom - running Windows 11 23H2 on Intel Core i7-10750H, 16GB DDR4-SDRAM, 512GB SSD, 43.9 cm screen Full HD 1920 x 1080, Intel UHD 630 iGPU and NVIDIA GeForce RTX 2060 (6GB GDDR6)

Sony FDR-AX53e Video camera, DJI Osmo Action 3 and Sony HDR-AS30V Sports cams.