Vegas Pro 18

Jamie-OCallaghan wrote on 1/8/2023, 9:20 AM

Hi there I'm running into an issue when I try to use my Vegas Pro 18 the software gives me an Error code 24 and says that the product code has been used by another email, I may have registered this to my other email how do I fix this error so I can use the software?

Would it just be a simple reinstall?

Comments

johnebaker wrote on 1/8/2023, 9:34 AM

@Jamie-OCallaghan

Hi and welcome to the forum - albeit the wrong one.

Vegas products have their own forum here.

There should also be a link to the correct forum under Help in the program.

Please post your question there

This topic will be closed.

John EB
Forum Moderator

VPX 16, Movie Studio 2025, and earlier versions 2015 and 2016, Music Maker Premium 2024.

PC - running Windows 11 23H2 Professional on Intel i7-8700K 3.2 GHz, 16GB RAM, RTX 2060 6GB 192-bit GDDR6, 1 x 1Tb Sabrent NVME SSD (OS and programs), 2 x 4TB (Data) internal HDD + 1TB internal SSD (Work disc), + 6 ext backup HDDs.

Laptop - Lenovo Legion 5i Phantom - running Windows 11 23H2 on Intel Core i7-10750H, 16GB DDR4-SDRAM, 512GB SSD, 43.9 cm screen Full HD 1920 x 1080, Intel UHD 630 iGPU and NVIDIA GeForce RTX 2060 (6GB GDDR6)

Sony FDR-AX53e Video camera, DJI Osmo Action 3 and Sony HDR-AS30V Sports cams.

Jamie-OCallaghan wrote on 1/8/2023, 9:35 AM

Never mind sorted it, reinstalled and used the correct email.