I purchased Movie Studio 2023. I installed it succesfully and activated the software. When trying to open the software the screen comes up for a second then shuts down. Any suggestions on how to resolve
Hi and welcome to the forum.
We need more information to help diagnose the issue(s) you are having:
Assuming you are running Windows 10 or 11.
To determine what was causing the crashing of MMS 2022 Suite, without the hassle of trying to pull apart the log file, run the Windows Reliability Monitor - it is available by several routes
Look for entries similar to those shown below, when you select a date, this is from windows 11, Windows 10 should be similar.
Double click one of the fault notification for for Movie Studio 2023, the dialog in the red box opens and details what the Faulting Module was - post a screenshot of that dialogue.
The specification of your computer system including Windows version and program version, see this topic for what is required and please quote processor and graphics card make/model in full, and also what monitor/screen resolution(s)you are working with if this is a laptop.
I would suggest you put this information in your profile signature so we do not have to keep asking for it.
John EB
Forum Moderator
I get this error message rach time I try to start up
Windows Installer reconfigured the product. Product Name: MAGIX Movie Studio Suite (Migrate Content). Product Version: 19.0.0.0. Product Language: 1033. Manufacturer: MAGIX Software GmbH. Reconfiguration success or error status: 1638.
Here is more
Source
MAGIX Video deluxe Plus
Summary
Stopped working
Date
11/23/2022 10:52 AM
Status
Report sent
Description
Faulting Application Path: C:\Program Files\MAGIX\Movie Studio 2023 Suite\videodeluxe.exe
Problem signature
Problem Event Name: APPCRASH
Application Name: videodeluxe.exe
Application Version: 22.0.3.165
Application Timestamp: 633c2ada
Fault Module Name: Transitions.ofx
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 58766924
Exception Code: c0000005
Exception Offset: 00000000001ebb48
OS Version: 10.0.19045.2.0.0.256.48
Locale ID: 1033
Additional Information 1: b359
Additional Information 2: b359cc73be4d6b236deddc7ce9566094
Additional Information 3: e3ac
Additional Information 4: e3ac284c648311624ccb3a324725a142
Extra information about the problem
Bucket ID: 80a8d0a60e33b206ec218cb34ab8ce96 (2027056008974093974)
My system
Device name Desktop-MDS
Processor Intel(R) Core(TM) i9-10850K CPU @ 3.60GHz 3.60 GHz
Installed RAM 64.0 GB (63.8 GB usable)
Edition Windows 10 Pro
Version 22H2
Installed on 10/21/2022
OS build 19045.2311
Hi
. . . . Fault Module Name: Transitions.ofx . . . .
Do you have the NewBlue TotalFX package with Transitions 5 Ultimate installed?
If so try uninstalling the package and the run Movie Studio 2023.
John EB
I don't have TotalFX installed yet due to not being able to get Movie Studio 2023
Hi.
I'm trying to figure out why the program is asking to read a block of memory that doesn't exist (Exception Code: c0000005).
Did you let the program load to it's preferred default location? If not where?
If it did go to the default location how much free space is on your C: drive and what is the total volume of your C: drive?
Ray.
Hi
Is there a Windows update pending a computer restart?
Try doing a full restart of the computer - Windows button, Power option, Restart
. . . . Transitions.ofx . . . .
I believe this is from a third party transitions effect plugin - I have searched both my PC and laptop for this module and it does not exist on either. I have the Studio suite installed with no 3rd party transitions plugin.
Have you had an earlier version of Movie Studio or Movie Edit Pro, or a different video editing product, with a 3rd party Transition plugin?
John EB
Just to add to what John has just told you; I do have some .ofx effects installed but I, too, have searched my computer and that specific faulting file is nowhere to be found on my computer.
Jeff