Unexpetcted error

Franklin-Ferreira wrote on 10/7/2018, 12:48 PM

Hi,

Randomly I got a "An unexpected error as occurred" when I try to open some .ACD files. This strange thing also happens with the backup file. There's no any other information so I don't know how to solve this. The project file simply becomes unusable. Can anyone help?

Comments

weevil wrote on 10/9/2018, 4:38 AM

I used to get these sorts of things with previous versions. What build are you on?

Franklin-Ferreira wrote on 10/9/2018, 5:33 AM

Hi weevil,

Thanks for you answer.

I'm using Acid Pro 8.0.7 (buil 233) I believe it's the latest one.

sheppo wrote on 10/9/2018, 4:37 PM

I'm not sure what could be causing this, and the only work around i can think of (reinstalling the previous build and re-saving the file) may not work. So I think your best bet is logging a support ticket.

Browse to https://support2.magix.com/customer/
- (alternatively, if you forget that URL in future you can find it by browsing to magix.com, logging in, hitting support, clicking making support requests)
log in to the support portal
click Do you wish to contact technical support -> music -> enquiry about acid pro 8

talalqureshi wrote on 1/2/2019, 5:17 PM

same issue but no response from anyone.

sheppo wrote on 1/3/2019, 3:05 PM

@talalqureshi - you've logged a support ticket and have not yet received a response? How long since you logged it?