Comments

SP. wrote on 1/27/2024, 10:49 PM

@Geoff-Pyke You only need to login with your customer account.

You can upload screenshots to this forum via the arrow icon above the response text box. Maybe we can see a different problem if you upload some images.

Geoff-Pyke wrote on 1/28/2024, 9:50 AM

This is what happens when I try and activate my product.
I used to have an old email address of 'Removed by Moderator' but this was changed two years ago, and the product was purchased under 'Removed by Moderator'

 

 

johnebaker wrote on 1/28/2024, 10:58 AM

@Geoff-Pyke

Hi

I have removed the image showing the software serial number and the 2 email addresses.

Please do not post serial numbers or personal contact details in the the forum - this is a public forum not Magix Support.

Contact Magix by email to infoservice@magix.net, quoting the serial number, the email address(es) you think the software was registered to and the email address you would like to use.

John EB
Forum Moderator

Last changed by johnebaker on 1/28/2024, 10:58 AM, changed a total of 1 times.

VPX 16, Movie Studio 2025, and earlier versions 2015 and 2016, Music Maker Premium 2024.

PC - running Windows 11 23H2 Professional on Intel i7-8700K 3.2 GHz, 16GB RAM, RTX 2060 6GB 192-bit GDDR6, 1 x 1Tb Sabrent NVME SSD (OS and programs), 2 x 4TB (Data) internal HDD + 1TB internal SSD (Work disc), + 6 ext backup HDDs.

Laptop - Lenovo Legion 5i Phantom - running Windows 11 23H2 on Intel Core i7-10750H, 16GB DDR4-SDRAM, 512GB SSD, 43.9 cm screen Full HD 1920 x 1080, Intel UHD 630 iGPU and NVIDIA GeForce RTX 2060 (6GB GDDR6)

Sony FDR-AX53e Video camera, DJI Osmo Action 3 and Sony HDR-AS30V Sports cams.

Geoff-Pyke wrote on 1/28/2024, 11:14 AM

Thanks my fault I thought I was onto support.
Thank you for removing the details.

Mark-Aaron wrote on 1/28/2024, 1:25 PM

Magix support is an oxymoron. There is NO support!

browj2 wrote on 1/28/2024, 1:45 PM

@Mark-Aaron

Magix support is an oxymoron. There is NO support!

False. There is a big button at the top of this forum that says SUPPORT. Click on it. Select a topic, your program, scroll to the bottom of the page, CONTACT SUPPORT, SEND EMAIL. Do this and you get a reply with a ticket number and some suggestions. If none apply, follow the instructions to say no. Magix will get back to you.

If you don't raise a ticket with support, you won't get any support.

If your problem is with a third party plugin that you didn't even purchase from Magix and you can't find your serial number etc., like in your case with Melodyne, don't expect support from Magix.

John CB

John C.B.

VideoPro X(16); Movie Studio 2024 Platinum; MM2025 Premium Edition; Samplitude Pro X8 Suite; see About me for more.

Desktop System - Windows 10 Pro 22H2; MB ROG STRIX B560-A Gaming WiFi; Graphics Card Zotac Gaming NVIDIA GeForce RTX-3060, PS; Power supply EVGA 750W; Intel Core i7-10700K @ 3.80GHz (UHD Graphics 630); RAM 32 GB; OS on Kingston SSD 1TB; secondary WD 2TB; others 1.5TB, 3TB, 500GB, 4TB, 5TB, 6TB, 8TB; three monitors - HP 25" main, LG 4K 27" second, HP 27" third; Casio WK-225 piano keyboard; M-Audio M-Track USB mixer.

Notebook - Microsoft Surface Pro 4, i5-6300U, 8 GB RAM, 256 SSD, W10 Pro 20H2.

YouTube Channel: @JCBrownVideos

Mark-Aaron wrote on 1/28/2024, 1:49 PM

MYOB. THEY TAKE A WEEK TO RESPOND. MELODYNE IS A MAGIX ADD ON...DUH

emmrecs wrote on 1/28/2024, 4:42 PM

@Mark-Aaron

Correction of factually inaccurate statement: Melodyne is a Celemony product. Some version of it has been offered as an add-on to specific Magix software.

However, as @browj2 writes, support for it is given by Celemony.

The fact that you cannot remember your previous registration details isn't Magix fault.

Please do not continue to post inaccurate information or rants about Magix or your access to the forums is liable to be withdrawn.

Jeff

Forum Moderator

Win 10 Pro 64 bit, Intel i7 Quad Core 6700K @ 4GHz, 32 GB RAM, NVidia GTX 1660TI and Intel HD530 Graphics, MOTU 8-Pre f/w audio interface, VPX, MEP, Music Maker, PhotoStory Deluxe, Photo Manager Deluxe, Xara 3D Maker 7, Samplitude Pro X7 Suite, Reaper, Adobe Audition 3, CS6 and CC, 2 x Canon HG10 cameras, 1 x Canon EOS 600D, Akaso EK7000 Pro Action Cam

Geoff-Pyke wrote on 1/29/2024, 7:21 AM

Support came back the next day and the issue has been sorted.

johnebaker wrote on 1/29/2024, 10:15 AM

@Geoff-Pyke

Hi

What was the solution - this may be useful to other users who encounter the same issue?

John EB
Forum Moderator

VPX 16, Movie Studio 2025, and earlier versions 2015 and 2016, Music Maker Premium 2024.

PC - running Windows 11 23H2 Professional on Intel i7-8700K 3.2 GHz, 16GB RAM, RTX 2060 6GB 192-bit GDDR6, 1 x 1Tb Sabrent NVME SSD (OS and programs), 2 x 4TB (Data) internal HDD + 1TB internal SSD (Work disc), + 6 ext backup HDDs.

Laptop - Lenovo Legion 5i Phantom - running Windows 11 23H2 on Intel Core i7-10750H, 16GB DDR4-SDRAM, 512GB SSD, 43.9 cm screen Full HD 1920 x 1080, Intel UHD 630 iGPU and NVIDIA GeForce RTX 2060 (6GB GDDR6)

Sony FDR-AX53e Video camera, DJI Osmo Action 3 and Sony HDR-AS30V Sports cams.

Geoff-Pyke wrote on 1/29/2024, 3:00 PM

Support thought it was due to an old copy of Music Maker on my system, so I carefully removed all traces of MAGIX. Then I installed from a new link they sent me and all worked OK.

johnebaker wrote on 1/30/2024, 6:55 AM

@Geoff-Pyke

Hi

Thanks for the feedback, never come across that being an issue, so good to know.

John EB

VPX 16, Movie Studio 2025, and earlier versions 2015 and 2016, Music Maker Premium 2024.

PC - running Windows 11 23H2 Professional on Intel i7-8700K 3.2 GHz, 16GB RAM, RTX 2060 6GB 192-bit GDDR6, 1 x 1Tb Sabrent NVME SSD (OS and programs), 2 x 4TB (Data) internal HDD + 1TB internal SSD (Work disc), + 6 ext backup HDDs.

Laptop - Lenovo Legion 5i Phantom - running Windows 11 23H2 on Intel Core i7-10750H, 16GB DDR4-SDRAM, 512GB SSD, 43.9 cm screen Full HD 1920 x 1080, Intel UHD 630 iGPU and NVIDIA GeForce RTX 2060 (6GB GDDR6)

Sony FDR-AX53e Video camera, DJI Osmo Action 3 and Sony HDR-AS30V Sports cams.