Unable to install Studio

Yemkay wrote on 12/8/2023, 2:33 AM

I just purchased MAGIX Movie Studio 2024 and downloaded the set up software.

When I attempt to install this software, the installation is not happening, the installation progress bar displaying 0% all the time. I tried in desktop and laptop and its the same result in both. Nor does it pop up any message of an error, etc.

My desktop system details:

Intel(R) Core(TM) i7-8700T CPU @ 2.40GHz 2.40 GHz

8.00 GB RAM / 64-bit operating system, x64-based processor / Windows 11 Home / version 23H2

480 GB Hard disk space available.

My laptop system details:

Intel(R) Core(TM) i7-7500U CPU @ 2.70GHz 2.90 GHz

16.0 GB RAM / 64-bit operating system, x64-based processor / Windows 10 Home / version 22H2

185 GB Hard disk space available.

PLEASE ADVISE!

IS THERE ANY 'MAGIX' WORD TO BE SAID ?? 😉

Comments

emmrecs wrote on 12/8/2023, 3:34 AM

@Yemkay

Welcome to the Magix user to user forums.

The most common reason for this type of problem is that your Firewall and/or Antivirus are blocking the connection between your computers and the Magix server. So, as a first step, try turning off/disabling it/them and then try again to download the installer files.

(Just for clarification: the file you have "to start with" is a Download Manager. Its job is to download to your computer all the installation files, and then run them in the appropriate order. I'm assuming you have this Download Manager. Can you confirm this is the case, please?)

If you still cannot access the installers, do you see any error message? If so, please take a screenshot of it and post it here, or at least give us the full wording of it.

Jeff
Forum Moderator