UNABLE TO INSTALL PURCHASED PRODUCT

GREG-MACKENZIE wrote on 6/5/2023, 8:33 PM

I purchased MUSIC MAKER PREMIUM. Attempted to load it on a Windows 7 computer. Install failed, system is out of date-uninstalled software. Bought a new computer and attempted to install from my purchased item and the web page downloads the free version 31 and not Premium 2023. How do I get my product without paying again? I have uninstalled and attempted to reinstall Premium 2023 3 times to no avail.

 

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Comments

browj2 wrote on 6/5/2023, 9:15 PM

@GREG-MACKENZIE

Hi,

Remove immediately your first image showing your serial number. Anyone can use it. Never publish private details on a forum!

Music Maker is free. Premium is an add-on. All you do is log in. If you have already activated your serial number, it will be recognized and you will have a pile of stuff to download under the Downloads window.

Watch this:

John CB

 

John C.B.

VideoPro X(16); Movie Studio 2024 Platinum; MM2025 Premium Edition; Samplitude Pro X8 Suite; see About me for more.

Desktop System - Windows 10 Pro 22H2; MB ROG STRIX B560-A Gaming WiFi; Graphics Card Zotac Gaming NVIDIA GeForce RTX-3060, PS; Power supply EVGA 750W; Intel Core i7-10700K @ 3.80GHz (UHD Graphics 630); RAM 32 GB; OS on Kingston SSD 1TB; secondary WD 2TB; others 1.5TB, 3TB, 500GB, 4TB, 5TB, 6TB, 8TB; three monitors - HP 25" main, LG 4K 27" second, HP 27" third; Casio WK-225 piano keyboard; M-Audio M-Track USB mixer.

Notebook - Microsoft Surface Pro 4, i5-6300U, 8 GB RAM, 256 SSD, W10 Pro 20H2.

YouTube Channel: @JCBrownVideos

GREG-MACKENZIE wrote on 6/6/2023, 12:18 AM

Thanks for the answer back. I uninstalled the version 31. 0.5.56 and downloaded it again from the download center with the serial number> I get the same version but with no sound pools to use . I keep getting a message t upgrade to premium. I believe I bought premium.

 

 

 

SP. wrote on 6/6/2023, 2:09 AM

@GREG-MACKENZIE You're not logged in with your user account. The program still says "Sign in/register" in the top right corner. Click on this text. If you log into your user account the program will switch back to the Premium Edition.

browj2 wrote on 6/6/2023, 9:07 AM

@GREG-MACKENZIE

Obviously you did not watch the video. Watch the video.

John CB

John C.B.

VideoPro X(16); Movie Studio 2024 Platinum; MM2025 Premium Edition; Samplitude Pro X8 Suite; see About me for more.

Desktop System - Windows 10 Pro 22H2; MB ROG STRIX B560-A Gaming WiFi; Graphics Card Zotac Gaming NVIDIA GeForce RTX-3060, PS; Power supply EVGA 750W; Intel Core i7-10700K @ 3.80GHz (UHD Graphics 630); RAM 32 GB; OS on Kingston SSD 1TB; secondary WD 2TB; others 1.5TB, 3TB, 500GB, 4TB, 5TB, 6TB, 8TB; three monitors - HP 25" main, LG 4K 27" second, HP 27" third; Casio WK-225 piano keyboard; M-Audio M-Track USB mixer.

Notebook - Microsoft Surface Pro 4, i5-6300U, 8 GB RAM, 256 SSD, W10 Pro 20H2.

YouTube Channel: @JCBrownVideos

GREG-MACKENZIE wrote on 6/7/2023, 6:18 PM

Success, activated and working, thanks for the help.