Unable to install Music Studio 12 on Windows 10 system

michael-j wrote on 8/12/2017, 8:59 PM

When I double-click the installer called soundforge_audiostudio12_dlm.exe, it says "Preparing files for installation", then it says "Starting installation" and it also shows the percentage as 100% and then it goes away and nothing ever happens. It never installs. Appreciate any assistance. I don't see a way to email Magix or open a trouble ticket.

Comments

emmrecs wrote on 8/13/2017, 7:46 AM

Hi, welcome to the Magix forums.

The .dlm file is the download manager which should be downloading all the files you need and then starting the installation of the program. The fact that the progress message seems to apparently begin at 100% suggests that somehow the program, or your computer, thinks it is already installed. How many times have you attempted the install procedure?

As a first stage can I strongly recommend you to view and follow this tutorial which explains exactly how to ensure you fully remove the installation of any Magix program, since I have a feeling you have a partial installation which cannot be completed successfully. Then try once again to install the program..

If that fails, you can contact Magix support at http://support@magix.com

Jeff

Win 10 Pro 64 bit, Intel i7 Quad Core 6700K @ 4GHz, 32 GB RAM, NVidia GTX 1660TI and Intel HD530 Graphics, MOTU 8-Pre f/w audio interface, VPX, MEP, Music Maker, PhotoStory Deluxe, Photo Manager Deluxe, Xara 3D Maker 7, Samplitude Pro X7 Suite, Reaper, Adobe Audition 3, CS6 and CC, 2 x Canon HG10 cameras, 1 x Canon EOS 600D, Akaso EK7000 Pro Action Cam