Comments

emmrecs wrote on 1/27/2021, 6:18 AM

@Parkboffin

Welcome to the Magix user to user forums.

What suggested solution online did you try and why does it not make sense? Technical Support is available via this page if you already have a Magic Account.

Jeff
Forum Moderator

Win 11 Pro 64 bit, Intel i7 14700, 16 GB RAM, NVidia RTX 4060 and Intel UHD770 Graphics, MOTU 8-Pre f/w audio interface, VPX, MEP, Music Maker, PhotoStory Deluxe, Photo Manager Deluxe, Xara 3D Maker 7, Samplitude Pro X7 Suite, Reaper, Adobe Audition 3, CS6 and CC, 2 x Canon HG10 cameras, 1 x Canon EOS 600D, Akaso EK7000 Pro Action Cam

johnebaker wrote on 1/27/2021, 6:36 AM

@Parkboffin

Hi

. . . . suggested solution online . . . .

Are you referring to this Support article?

Do you have at least Internet Explorer 10 installed?

John EB
Forum Moderator

Last changed by johnebaker on 1/27/2021, 6:38 AM, changed a total of 1 times.

VPX 16, Movie Studio 2025, and earlier versions 2015 and 2016, Music Maker Premium 2024.

PC - running Windows 11 23H2 Professional on Intel i7-8700K 3.2 GHz, 16GB RAM, RTX 2060 6GB 192-bit GDDR6, 1 x 1Tb Sabrent NVME SSD (OS and programs), 2 x 4TB (Data) internal HDD + 1TB internal SSD (Work disc), + 6 ext backup HDDs.

Laptop - Lenovo Legion 5i Phantom - running Windows 11 23H2 on Intel Core i7-10750H, 16GB DDR4-SDRAM, 512GB SSD, 43.9 cm screen Full HD 1920 x 1080, Intel UHD 630 iGPU and NVIDIA GeForce RTX 2060 (6GB GDDR6)

Sony FDR-AX53e Video camera, DJI Osmo Action 3 and Sony HDR-AS30V Sports cams.

Parkboffin wrote on 1/27/2021, 10:19 AM

The following Solution did not make sense

CTRL+Alt+Shift+J, click "Yes" after prompt, More > Empty Designs Cache at the to of the Design Galley etc.

Yes, I do have Internet Explorer, but I prefer to use Microsoft Edge

Parkboffin wrote on 1/27/2021, 10:40 AM

The error message I get is "Unable to download file ... .Please check your internet connection. My internet connection is fine since I can access anything I like, I can see even the items, e.g. wellness_website.xar or any other object. Both channels are open in control panel.

emmrecs wrote on 1/27/2021, 10:52 AM

@Parkboffin

Have you checked that your antivirus and firewall are not blocking the file download. Which AV and Firewall do you run?

Did you read the linked article that @johnebaker listed?

Where, exactly, did you find the solution that you list?

Internet Explorer is required to be able to use certain parts of the program; it does not matter whether you actually use it for web browsing but it must be installed on your computer.

Jeff

Win 11 Pro 64 bit, Intel i7 14700, 16 GB RAM, NVidia RTX 4060 and Intel UHD770 Graphics, MOTU 8-Pre f/w audio interface, VPX, MEP, Music Maker, PhotoStory Deluxe, Photo Manager Deluxe, Xara 3D Maker 7, Samplitude Pro X7 Suite, Reaper, Adobe Audition 3, CS6 and CC, 2 x Canon HG10 cameras, 1 x Canon EOS 600D, Akaso EK7000 Pro Action Cam

Parkboffin wrote on 1/27/2021, 11:47 AM

Hello emmrecs,

Symantec would have commented. Anyway, I downloaded Web designer itself alright. Internet Explorer is installed, I am using it even when testing my website.

johnebaker wrote on 1/27/2021, 2:54 PM

@Parkboffin

Hi

I have looked at the Support article where you got the

. . . . CTRL+Alt+Shift+J, click "Yes" after prompt, More > Empty Designs Cache at the to of the Design Galley etc . . . .

instructions from - they are confusing for clarification:.

Ignore the Ctrl+Alt+Shift+J that creates a diagnostic log of the program to send to support if requested.

  1. The "Empty Designs Cache" at the top of the Designs Gallery. - means the option shown below

     
  2. The cache will be deleted, and you will be asked to restart the application - Do not do this.
     
  3. .Select "More" again and click Update now
     
  4. When the update is finished restart the computer and then try downloading the content you require.

HTH

John EB

VPX 16, Movie Studio 2025, and earlier versions 2015 and 2016, Music Maker Premium 2024.

PC - running Windows 11 23H2 Professional on Intel i7-8700K 3.2 GHz, 16GB RAM, RTX 2060 6GB 192-bit GDDR6, 1 x 1Tb Sabrent NVME SSD (OS and programs), 2 x 4TB (Data) internal HDD + 1TB internal SSD (Work disc), + 6 ext backup HDDs.

Laptop - Lenovo Legion 5i Phantom - running Windows 11 23H2 on Intel Core i7-10750H, 16GB DDR4-SDRAM, 512GB SSD, 43.9 cm screen Full HD 1920 x 1080, Intel UHD 630 iGPU and NVIDIA GeForce RTX 2060 (6GB GDDR6)

Sony FDR-AX53e Video camera, DJI Osmo Action 3 and Sony HDR-AS30V Sports cams.

Parkboffin wrote on 1/28/2021, 5:19 AM

Thank you, John EB.

Sadly, this does not work. I will return the package. I have worked with Web Designer Pro and Designer Pro for many years, doing a good website for my Club. I will return the copy. Bought it to escape a yearly update for my Designer Pro which will not update at the end of February. However, I do not really need the contents (although very useful) and will look in time for another web designer package.

Thanks again.