Trying to open a mono track mp3 file crashes soundforge pro 14

puppyapricot wrote on 4/27/2021, 5:02 PM

Hi All,

This used to work absolutely fine about 3 months back. And now it doesn't. Not sure what has changed in between.

I can open soundforge 14 pro fine. But as soon as I open an mp3 file, it crashes. I've sent numerous crash reports to magix, but no luck. I've restarted my machine multiple times, with no luck. I can open the same mp3 file in audacity with no problems at all. I can open that mp3 file in all audio programs, media player, winamp etc. with no issues. Not sure why soundforge is not liking it.

Any suggestion what can I do or try to fix this?

Thanks in advance.

Comments

PATIENT-X wrote on 4/27/2021, 5:15 PM

@puppyapricot

Hello, welcome

Did you try to see if you can click: File > Reset all preferences and cached data?

Or uninstall software using free Revo uninstaller which removes all remnants in the registry as well and then re-install software?

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puppyapricot wrote on 4/27/2021, 5:36 PM

Did you try to see if you can click: File > Reset all preferences and cached data?

Brilliant, this worked! Didn't know this could be a fix. Thanks a lot @PATIENT-X!

PATIENT-X wrote on 4/27/2021, 5:42 PM

@puppyapricot

Thanks for the update.

Glad I could be of service, great news.

Forum Moderator

 

Pc self build by me.

Azza Pyramid 804 case

Intel Core i5-13600K Processor 3.5GHz

Kingston FURY Beast 32GB (16GB x 2) 4800MHz DDR5

Geforce RTX2080 Founders edition

Firecuda 530 1tb SSD Nvme

Team Group T-FORCE DELTA MAX RGB LITE 2.5" 1TB SATA III

Corsair RM1000x 80 PLUS Gold Fully Modular ATX 1000 Watt Power Supply

5in LCD Screen

Lian Li UNI SL120 V2 triple fans

MSI Meg Unify Z690 motherboard