Trying to move Photostory 23 from my old tablet to my new desktop

carri-h wrote on 1/8/2024, 4:46 PM

I cannot access my account because I don't know the password and the email address on the account is from a website I no longer own. I can't reset the password because I can't receive and email at the old account. I can give you the order# and serial number if that would unlock my account. thx

Comments

johnebaker wrote on 1/9/2024, 3:37 AM

@carri-h

Hi

Email Magix at infoservice@magix.net quoting your order number and old email address and ask them to change you account to your new email address.

Once done you should use the Forgotten email address/password option to reset to a password of your choosing.

Never post the order number or serial number in the forum, it is open to the public, and no one should ask your for those details.

HTH

John EB
Forum Moderator

Last changed by johnebaker on 1/9/2024, 3:39 AM, changed a total of 2 times.

VPX 16, Movie Studio 2025, and earlier versions 2015 and 2016, Music Maker Premium 2024.

PC - running Windows 11 23H2 Professional on Intel i7-8700K 3.2 GHz, 16GB RAM, RTX 2060 6GB 192-bit GDDR6, 1 x 1Tb Sabrent NVME SSD (OS and programs), 2 x 4TB (Data) internal HDD + 1TB internal SSD (Work disc), + 6 ext backup HDDs.

Laptop - Lenovo Legion 5i Phantom - running Windows 11 23H2 on Intel Core i7-10750H, 16GB DDR4-SDRAM, 512GB SSD, 43.9 cm screen Full HD 1920 x 1080, Intel UHD 630 iGPU and NVIDIA GeForce RTX 2060 (6GB GDDR6)

Sony FDR-AX53e Video camera, DJI Osmo Action 3 and Sony HDR-AS30V Sports cams.