Dear Moderator,

I could not even activate the program from the login tab on the top right hand side of the screen from within the program. I would send a screenshot but unfortunately I cannot even reinstall the program after attempting an install / re-install.I notice the manual skips over the activation process as well. There seems to hundreds of screenshots explaining everything apart from the activation process itself.

In summary. The issue was not from a browser it was the program itself. You cannot log in to the music store. All you are left with is the free program tools.Firefox or any other browser would not help.

I can appreciate your defence and you make good salient points but when a new legitimate purchase that is registered in my account cannot even be used at all it does not bode well does it?

Now all I am left with is various auto responder emails from support@magix.net and sales@magix.net. saying emails are not been answered.

And ticketing support seems to be down at the moment.

Hence why I am on here trying to reach out for help.

Regards John T

A fed up customer.

@Johnhhh Are you getting a specific error message trying to reinstall the software?

@Johnhhh

I think we all understand your frustration but please be aware that all the forum moderators are NOT Magix employees (we are merely fellow-users) and we cannot see your computer screen, obviously.

Have you checked that your Windows installation is fully up to date? It is not at all unknown for a partially-completed or stalled Update to interfere with program installation.

Then, let's see if we can help you to resolve the base problem! First, it would seem that your attempted uninstall and reinstall is failing, almost certainly because the uninstall failed in some way. So, please download and run this Microsoft Troubleshooter. Do take care to follow the instructions on that page for its proper use.

Once it has finished, reboot your computer; "reboot" means to use the Shutdown>Restart option, not simply shut down and then manually restart your computer.

Then try again to install the software; should you need to redownload the installation files please use, as John suggested a browser other than Edge. (For reasons yet undetermined, I think, that particular browser seems to create problems when attempting to download software.) Once installation is complete, optionally, reboot your computer again.

Then attempt to register/activate the program. if it fails please post here screenshots of any and all error messages you see.

Jeff
(Another) Forum Moderator

Magix Installation manager message:-

An error occured during communication.

Please check you internet connection .... and so on.

Please check cables , modem etc.....etc

There doesnt appear to be anything wrong with my internet connection. I can install the program straight after purchase and now I cant. Why is this?

Jeff,

I did not know the moderators on here are not Magix employees. So (and John EB) accept my apologies.

My windows system is fully up to date and has been trouble shooted as okay with no problems. I will try to resolve it with a software manager work colleague. Other than that then a refund via their sales team will have to escalated in the future.

Regards John

Jeff,

Besides I have been advised that that trouble shooter "microsoftprogram_installand_uninstall.meta.diagcab" usually causes no end of registry damage.

Regards John

@Johnhhh

Hi,

Reinstalling the program because you don't know how to do something can just cause more problems, which it seems that you now have.

The program is free - you didn't buy it, you bought a Premium Edition which is an add-on to the program unlocking some features and giving you more stuff that download and install upon activation and some that you have to download and install under Downloads, and you get some credits. You install the program, log in, activate the serial number - only once - on the Welcome screen. If you are not logged in, you won't know what you have.

Watch this:

John CB

@Johnhhh

Apology not really needed but happily accepted!

I have had need to use that MS Tool a couple of times in several years and never once has it caused any Registry problems for me. If you are concerned about this why not make a complete registry backup before you run the troubleshooter?

If you're not sure how to do this:

1. Hit the Windows key+R.
2. In the box that then appears type regedit.
3. On the screen that then opens (you may get UAC asking if you agree to Registry Editor running, do so) go to File>Export. Give the exported file a name, most commonly "Reg Files [today's date]". Save as type "Registration files" and, at the bottom of that screen, "Export range>All"
4. Save the file somewhere where you can easily find it again, preferably NOT on the Desktop.

Then run the troubleshooter.

Reboot your computer.

If you now find you have registry problems repeat the process to reinstall the "old" registry by opening Registry Editor again and choosing File>Import and navigating to where you saved those registry files.

Assuming no registry problems retry the MM installer.

HTH

Jeff

No registry problems detected. Internet connection is fine. Windows error checked and everything was fine.

The first installation was uninstalled via add / remove progragrams. Including all installed elements.

After clicking on the 5mb .exe which starts the installation and subsequent program download the above installation manager message is seen. I even went into my Magix account and freshly downloaded the .exe.

Even if I managed a free installation which I cannot at the moment I cannot even activate and use the premium edition anyway. I have also uninstalled and reinstalled another non Magix program with no issues at all.

Also I am a home user that is not trying to install from behind a workplace firewall.

@Johnhhh

Hi,

Did you watch the video?

Check in the following folder:

B:\Documents\MAGIX Downloads\Installationsmanager

as the full exe file may have been left there. It should be about 962MB. If it's there, then you can execute it instead of having the downloader download it.

Again, about activation, you have to be logged in as I show in the video.

John CB

Found the full exe file . Thank you.

But even after re-installation I cannot sign in and the music store never synchronises

You click on sign in and nothing ever happens and the store never synchronises.

Even using the subscriptions dropdown tab.

Ive tried the onboarding route and again nothing happens.

Clicking on sign into your existing account nothing happens.

On Browj2 video a sign in box pops up at 5 minutes 35secs....nothing happens when I click on it.

Nothing happens when trying to sign in from the projects screen when clicking on "join now"

I have also tried Help - Music Maker Store - Sign in to store

So thats four main sign in routes all blocked? Is there another way ?

@Johnhhh

Hi,

Very strange. I have version 31.0.1.13 the program tells me that it is up to date.

How did you get version 31.0.2.15?

John CB

I have version 31.0.2.15 and its driving me insane. I downloaded it yesterday.

Even on the Magix service centre Im trying to create an activation code using my serial number I was given after purchase and it wont budge. Used my physical PC address etc via cmd ipconfig/all.

What would you use for computer ID?

Are all new users having the same problems? shout out please.....I`ve had enough the programs driving me mad.

Thanks for your help. I am going to have to contact the sales team.