Trouble registrating my new movie studio 23 download which i purchased

STEPHEN-STANHOPE wrote on 7/26/2023, 11:43 AM

I purchased Magix Movie Studio 2023 Suite download on the 24/07/2023.plus ordered a back up disc copy .It downloaded fine onto my computer but when I came to register the new program I get a error code 24 which says this serial number has already been registered to another E/Mail address. I have been using Magix software for number of years and have always been very satisfied with the software. Before I purchased the software I was trying the free trial version Magix Movie Studio 2023 Suite which worked fine. I would be very grateful if you could help with this problem as I can't use the program or open it up to use. Thanks from Steve.

Comments

johnebaker wrote on 7/26/2023, 12:00 PM

@STEPHEN-STANHOPE

Hi

Did you order MMS 2023 using the same email address/password as your previous Magix products?

If so then email infoservice@magix.net with the issue you are having.

If not, and you created a new account or used a different email address, then try the new account details, if that does not work then again email the above address.

HTH

John EB
Forum Moderator

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