Too many accounts

Lee-Wise wrote on 1/8/2022, 3:53 PM

I recently purchased Xara Web Designer Premium. Several years ago Magix took over SonyCreativeSoftware. I own a copy of Vegas 18. I believe I have a Magix account related to Sony Vegas, and now I may have created 2 accounts with Magix for my Web Designer Premium software.

I just learned that we are not allowed to have multiple accounts with Magix. Also complicating matters is the fact that my earlier email provider is going away and that I have to move to a new provider. Furthermore, I find that Magix has several different URLs for support. What I have seen are: support2.magix.com/customer/en/request www.magix.com/ap/servicecenter/index.php and magix.info/us/support.

I am not sure how to proceed from here. My email address that is going away is the cableone address. I wish to retain the gmail address and satisfy your requirement of only having one account.

Please help. Thanks, Lee.

Comments

PATIENT-X wrote on 1/8/2022, 3:58 PM

@Lee-Wise

Hello, Welcome

I would advise you to contact Magix by email at infoservice@magix.net with regards to multiple accounts and email addresses.

Stephen

Forum Moderator

 

Pc self build by me.

Azza Pyramid 804 case

Intel Core i5-13600K Processor 3.5GHz

Kingston FURY Beast 32GB (16GB x 2) 4800MHz DDR5

Geforce RTX2080 Founders edition

Firecuda 530 1tb SSD Nvme

Team Group T-FORCE DELTA MAX RGB LITE 2.5" 1TB SATA III

Corsair RM1000x 80 PLUS Gold Fully Modular ATX 1000 Watt Power Supply

5in LCD Screen

Lian Li UNI SL120 V2 triple fans

MSI Meg Unify Z690 motherboard