to sales/tech support: my "3 Soundpools of your choice" have disappear

Frank-Spies wrote on 12/1/2020, 6:56 PM

hi sales/tech support,

i bought magic maker premium i august 2021 and i have redeemed the "soundpool collection" credit but NOT the "3 Soundpools of your choice" ... yet when i startup mm the 3 soundpool credits are gone...

can you please check into this ?
let me know what additional info you need from me to do so..
i'm not even sure if this is going to support ? or some sort of forum?
the support site is difficult to navigate..

thanks

frank

Comments

Graham-Hawker wrote on 12/1/2020, 11:38 PM

This is a user forum. You need to contact Magix directly. Are you logged in within the program?

Frank-Spies wrote on 12/2/2020, 12:16 AM

yeah... i eventually figured out how to file the help request

thanks

SP. wrote on 12/2/2020, 2:51 AM

@Frank-Spies

Which version have you bought and which version are you using now? If you bought version 2020 in August and updated it to version 2021 at a later time you cannot use your coupons in 2021 as far as I know. You need to install version 2020 to use your coupons. But maybe the support will give you some new coupons.

johnebaker wrote on 12/2/2020, 7:23 AM

@Frank-Spies

. . . . i bought magic maker premium i august 2021 . . . .

Assuming you mean 'Music Maker 2021 in August', can clarify which variant Plus or Premium and the version number available under Help, About in the program.

John EB
Forum Moderator

Frank-Spies wrote on 12/2/2020, 12:25 PM

tech support helped me on this one...

i had to clear the cache in the mm and relogin to the store on restart and then it was all ok

thanks all!