I  have tried resetting. I have tried various parameters. I have licensed copies on two different machines. At the moment I am on a laptop. It has the latest version on it. I have checked for updates. The install was only last month anyway. I am currently tying to work with a GoPro 3 MP4 video file. Previously I have tried other video formats. When the file is loaded in with the Proxy edit file option, it won't play video just gives me some audio. If it is loaded without the proxy edit setting it plays both but again there is no counter running nor does the timeline cursor move.

I have loaded exactly the same MP4 file into Movie Edit Pro 15 which is also on this computer and it runs just fine.

On the I7 desktop I have been getting the same problem. I can run videos in VideoLAN, I can run them in Magix Movie Edit Pro 14, but I can't get them to run properly on Magix Movie Edit Pro Plus 2015. As we have bought about 400 licenses I am a bit disappointed that this will not just run out of box!!!

[[VIDEO:cloud://]]

I haven't had any problems like you describe.

You say that you installed recemtly. That does not mean that you have the latest patch, which is 14.0.0.176. I suggest that you look at Help, About to see which revision that you have.

You say that you installed the 32bit version. MEP 2015 is a 64bit, although there is a 32bit version available, I hear. Are the systems on your computers 32 or 64 bit? My version is 64bit.

I'm still travelling so I can't help much. John EB will hopefully jump in here.

Unfortunately the video I upload last night doesn't seem to have connected. I will do that again tonight from that computer. Now on the desktop. There is indeed a 32 bit version which is what is need as my institutional machine is running 32 bit windows.

the version is 14.0.1.24 (UDPP3)

As I have noted in the video (which I will try to load again later) I have not problem with the source content when using previous versions 14, or 15. which is why I find it strange that 2015 won't work.

Hi

Have you checked the "Program Settings Y > Playback Tab > Arranger" that the Autoscroll is not set to "Mute" - which stops the timeline view updating?

Ss 

Hi

Have you checked the "Program Settings Y > Playback Tab > Arranger" that the Autoscroll is not set to "Mute" - which stops the timeline view updating?

Ss 

Yes, it is not set to mute. Remember the time counter stops too, not just the timeline scroll-bar.  The Arranger autoscroll doesn't effect the movement of the orange timeline scroll bar - that setting just stops the window from scrolling underneath it.  The orange scrollbar, when it works, displays until the end of that window in mute mode. Good try but that is not the cause. 

Hi, I new to this program so can not be of much help, I just want to point out that the only file I have had trouble with also came from a GoPgo 4 silver, that my son got new a few weeks ago, though I could open it in the gopro desktop application, when I copied it from the computer where it was uploaded directly from Go Pro, and tried to play it on my windows or my dvd player it would not work, oddly the next day when I re coppied it from the mac it was on, remember it was just like yours, a standard mp4, it played no problem on everything, I do not remember if my son did anything with the file in the mean time, because I did tell him to use the the gopro again and to click the repair file option, which may of been the problem.

Try and use another file, just because it is an mp4 does not mean it was encoded in the gopro properly, there is a multitude of settings on htem things, that go pros app can handle, but maybe not other editors depending on the exact settings used in gopro camera. Did you process the file with to go pro app before trying to play in Magix editor.

You could try installing a freshly downloaded version of the Magix Product and update it, just to rule out a corrupt file or install that went wrong, and also avoid running other programs at the same time as Magix editor, that may be trying to use the same resources. I had nothing but trouble with editors, and found it it was always a windows problem that needed solving, such as page file size, and allowing windows to manage it, also raided the registry and dumped out the rubbish tha accumilated, and deftagmented the hard drive These programs need enough resources to run correctly, I did nothing to Magix, yet after cleaning up my computer it is run where it would not run correctly before, nor would the other editors I had, you could also run the program i as adminsistrator, or in compatabillity mode to see what happens.

Either way, don't give up, you can always contact Magix Support directly, I will add a link when I find it.

Kind regards, john

Edit: here is a link to Magix Support, https://support2.magix.com/customer/en/request

Hi

There are several missing bits of information which we require:

What is the spec of the computers you have and intend to install to?

What version of Windows are they running?

Is this for an educational institution?

Are the files being loaded from a shared network area or local to the computer.

Are you users storing, retrieving and editting video across the network?

John EB

Try and use another file, just because it is an mp4 does not mean it was encoded in the gopro properly, there is a multitude of settings on htem things, that go pros app can handle,...

You could try installing a freshly downloaded version of the Magix Product and update it,...

Either way, don't give up, you can always contact Magix Support directly, I will add a link when I find it....

Dear John, thanks for the comments. Yes, I have tried a fresh install. I have two licensed copies on two computers, and also saw the problem previously with the trial version. I mistakenly assumed the license might cure the initial issue I reported elsewhere. I tried various reinstalls at that time.  I made the video with the gopro as an example, but have had the issue with Sony webcam files (MPG) and have even seen it happen with Magix's own screencapture!!! I have had problems with AVI, WMV, MP4 and MPG files. Even WMV files which were previously exported from MEP14. 

My 2015 Plus program copies are on an institutional license which is not registered on my email so I haven't gone to their tech support yet, since I can't access directly from this user login. I have another personal magix account in which I have registered copies of  MEP 10, 11, 14, 15, MX(17). I have been around for a long time... I have been able to use those versions to confirm that the files play correctly.

I have begun to suspect it to be a 32bit issue. However, my only 64bit machine has windows10 preview on it and Magix is refusing to install on that :-( 

I am trying to get access to another 64bit computer at work to test that theory out.  

In the meantime it is just extremely frustrating, I keep having to go back to the older versions to get anything done. 

Hi

There are several missing bits of information which we require:

What is the spec of the computers you have and intend to install to?

What version of Windows are they running?

Is this for an educational institution?

Are the files being loaded from a shared network area or local to the computer.

Are you users storing, retrieving and editting video across the network?

John EB

 

 

Yes it is for an educational institution. I have one desktop and one laptop that I am testing it out on. We have previously run MEP14. The desktop is Windows 7  the laptop is Windows 8. 

The desktop is an i7 with 4Gb and the laptop is i5 with 4Gb.

No, all processing is done locally, not using network drives. Default installation settings. 

The installation will roll out over student computers which range from Surface Pro 3 (i5), Dell Venue 11, Dell Latitudes etc, and lab HP all in ones (i7). Mixed bag really. My desktop is an older HP i7. I think most of the student and lab computers may be 64bit but unfortunately my two accessible ones are 32bit, which is why I am wondering if I am seeing a 32bit glitch.

Hi

....I am wondering if I am seeing a 32bit glitch. ....

Yes - 32 bit is a problem however it is not a glitch but a limitation of 32 bit Windows, only ~3.4Gb of the 4GB of RAM is useable.

This will be an issue for any computers running 32 bit Windows.

For those running 64 bit OS you will need the the 64 bit version of MEP to get over the memory limtation.

John EB

Hi again, sorry to hear you have tried so much, but as I though, and without knowing your specification, Magix needs more resources, and it looks like windows once again is not able to provide. As regards the windows 32 bit limitation to memory, that won't be curable, 64 bit is clearly the only way to go, but even then I tell you, you need fairly high specification, I would not not recomend the spec I have, and that is an i5-3210, with 6 gig ram, and a slow hard drive, I have got my resources down by cleaning up windows, and turning off everything else, but it was the only way I could get Magix to run, as I said earlier, it is not a limitation that only effects Magix, for I have other editors, all of which are the exact same regarding my specification, and all of which benneffited from my computer management approach.

I still say use the link I supplied to Magix Support, I used it as regards a windows 10 issue, that is mentiond on this site, and a day later got an indepth response, every software developer is facing the same problems with the pending windows 10, I would strongly suggest you avoid this operation system, as it does not support certain Magix features, these same features will not be supported for other editor vendors either, but as Magix have stated they are at hard at work testing for windows 10, and will do all they can to keep us running. I have dicided to stick with windows 8.1, because I have a lot of great programs that I am definitly not chancing for windows 10, the old addage, if it aint broke, don't fix it comes to mid, also note that with every new version of windows, hardware requirements also increase, try running modern programs without this increase and you are taking a step backwards.

Edit, how much longer are microsoft going to support window 7, perhaps getting your systems onto 8 would future proof things for you, not telling anyone what to do, but who wants that coming allong just when you have everything set up and running well, I have also been told windows 8 is easier on resources, than 7 pro.

Talk to Magix Support is the best advise I can give you, and thank you for taking time out considering your predicimet to respond.

Kind regards, john

Hi

Good try but that is not the cause. 

Not really - it was just part of a process of elimination in abscence of a definitive solution. I fully appreciated the fact that this should still show the curser moving but there was the similarity that in your case the timeline view is not updating during preview.

The mute function is there to reduce resources used, to allow smoother preview, and even with proxies activated you are getting extremely jerky preview so the fact that things are not updating fast enough or at all may indicate some resources bottleneck that is restricting functioning of the program in general.

What proxy settings are you using Best quality or Smoothest playback?

BTW - I am trying MEP2015 64bit on a Surface pro I5 and am very impressed with its performance on what is a fairly low spec'ed machine, but I will shortly place a separate post on my experience there.

Ss

I am new here, so apologies if I should start a new thread, but I am having the exact same problem.  I recently bought an HP ENVY 17-k251na 17.3” Laptop for the sole purpose of editing home videos.  I created a short 7 minute video of our dogs on various beaches, etc and had absolutely no problems.

I then started on a new project of a 3 week hoiday and wedding in Mauritius.  It all started so well, with a smooth review window and the timeline pointer moved along nicely with the preview and all was smooth and fine.

I started to import so converted DV video (AVI codec not recognised on this laptop, as video uploaded on a desktop with firewire port).  I converted the AVI using Xmedia Recode and successfully imported some scenes.

however, I went to work on the project over the weekend and before I added anything new, i reviewed the last couple of bits I had added.  And that was when I first saw the issue.  I hadn't changed any settings.

I searched around for a few ideas and I have updated Magix Edit Pro 15, as there was an update available, but the jerky preview motion is still there.  

MEP version 14.0.0.176 (UDPP3).  It is the 64 bit version, too.

My system is as follows:

Windows 8.1
Intel® Core™ i7-5500U Processor
Memory: 12 GB
Graphics: NVIDIA® GeForce® GTX 850M
Hard drive: 1 TB & 8 GB SSD

OVERVIEW
Type Laptop
Operating system Windows 8.1 (64-bit)
SPECIFICATION
Processor - Intel® Core™ i7-5500U Processor
- Dual-core
- 2.4 GHz
- 4 MB cache
Memory (RAM) 12 GB DDR3L
Graphics card NVIDIA GeForce GTX 850M (4 GB DDR3)
Storage - 1 TB HDD, 5400 rpm
- 8 GB SSD

About the only thing I can see is dual core and not quad core.  I am guessing that as I add files / video / photos, etc, the need for a quad core processor will become greater?

Are there lower quality settings I can use to create a DVD, but then change once the project is complete?

Fairly new to this fun editing, but it is frustrating that it WAS ok, but seems to have stopped working quite so smoothly.

Thanks in advance

** Update**

Last night, after reading a few other posts along these lines, I actually uninstalled the software and then reinstalled it (from disc).  I then opened the seeimingly problematic project and it all worked OK again.  The preview is perfectly smooth and the timeline bar moves along the timeline.  i wonder if I inadvertently changed a setting somewhere, as the reinstall put all the original settings back to default?

I just hope that I don't have to uninstall after every project is completed?