Comments

SP. wrote on 12/25/2022, 7:12 PM

@GoblinsCreative Have you tried the usual solutions for problems with Music Maker like opening the program settings and clicking on the button to clean up the store or resetting the program settings under the File > Settings menu?

speculativism wrote on 12/25/2022, 10:12 PM

I have the same problem. I've tried every solution I can think of but I can't buy a soundpool collection either through Music Maker or Producer Planet.

johnebaker wrote on 12/26/2022, 4:41 AM

@speculativism

Hi

Are you able to get to the payment page and is this where the purchase is failing?

If so see this post from Magix.

John EB
Forum moderator

Last changed by johnebaker on 12/26/2022, 4:42 AM, changed a total of 1 times.

VPX 16, Movie Studio 2025, and earlier versions 2015 and 2016, Music Maker Premium 2024.

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GoblinsCreative wrote on 12/26/2022, 6:26 AM

@GoblinsCreative Have you tried the usual solutions for problems with Music Maker like opening the program settings and clicking on the button to clean up the store or resetting the program settings under the File > Settings menu?

I´ve tried everything I can. Shouldn't there be a download feature somewhere?

emmrecs wrote on 12/26/2022, 6:38 AM

@GoblinsCreative

There is a Downloads tab on the main workscreen of MM which is a user-selectable option to have visible or otherwise.

Jeff
Forum Moderator

Win 11 Pro 64 bit, Intel i7 14700, 32 GB RAM, NVidia RTX 4060 and Intel UHD770 Graphics, Audient EVO 16 audio interface, VPX, MEP, Music Maker, Vegas Pro, PhotoStory Deluxe, Photo Manager Deluxe, Xara 3D Maker 7, Samplitude Pro X7 Suite, Reaper, Adobe Audition 3, CS6 and CC, 2 x Canon HG10 cameras, 1 x Canon EOS 600D, Akaso EK7000 Pro Action Cam

speculativism wrote on 12/26/2022, 12:26 PM

I purchased several items a couple of days ago but since yesterday all purchases fail at the checkout. I don't want to reveal in an open forum any details about payment methods but the one I was using has stopped working without explanation and there is no option to change to any other method. I can't continue this conversation in an insecure data environment but it was fine until yesterday and now it isn't. I'm guessing that the lack of options is something to do with not being from either Germany or the USA. I'll just have to leave it and use generic sample packs instead of Magix soundpools. It's irritating though.

josh-c wrote on 12/26/2022, 3:11 PM

HI,

I recently received MAGIX as a christmas gift. I have the voucher code and registered the product as much as I could but I haven't received the email with the Product Serial Number needed for activation. Is there any other way to receive the serial number I need?

 

SP. wrote on 12/26/2022, 4:27 PM

@josh-c In case your serial number was already registered in your customer account, you only need to log in at Magix.com and then look under "My Products". If the serial isn't listed there please contact customer support at infoservice@magix.net

GoblinsCreative wrote on 12/27/2022, 12:41 PM

So, I did find a workaround. I´m using file manager. Don´t clap yet. I still have an issue with the shop. That being said, I also don´t fancy the idea having to re-purchase all instruments or soundpools. That´s why I am a little disappointed. If there is a way to keep all my stuff, with the update, I will be one happy customer