When I submit a support request, I receive a 16 reference number but no way of accessing the request or chasing it - should I note it at the time, but still no way of following up?
Is there a support phone number???
Any comments ?
Mike
Hi
Instructions should be at the bottom of the email - you reply to the email adding any extra information you have that may help Support.
HTH
John EB
Forum Moderator
Thanks, but their email is blank, no instructions
Hi
. . . . their email is blank . . . .
How odd - so long as the reference number is in the Subject field then you can still reply back to the email.
John EB
their email is blank, no instructions
A number of users have reported this over a period of some weeks, I think. I understand, from information received from a member of Magix staff, that this is a "glitch" which can occur and which started when quite substantial changes were recently made to the forums and Magix email servers.
As @johnebaker says, simply "Reply" to the email. The Reference/Ticket Number should be in the subject line of the email (so don't attempt to remove it!) and your reply to the ticket will be "received" and should be acknowledged.
HTH
Jeff
fORUM mODERATOR