Subscription cancellation and refund

SamuelHenry-Rodabaugh wrote on 2/25/2022, 11:46 AM

Hi Magix users,

I purchased Vegas Pro and Sound Forge last year, and I did not mean to put set my account to re-activate at the next billing period. I used the service once or twice, and I'm not even entirely sure of which specific service I used and which one I was just billed for. Can somebody tell me how to contact Magix and get my money back for this recent billing? Below are all of the details that I copied into my document to keep track of the info, so thanks for tolerating my amateur-ness :-)

- Your order number is: Removed by Moderator

- VEGAS Pro (VEGAS Pro 365)

Serial number:

P3- Removed by Moderator

Program download:

Program manual (PDF):

(requires Adobe Acrobat Reader)

SOUND FORGE Pro (VEGAS Pro 365)

Serial number:

P3-Removed by Moderator

Contract number: Removed by Moderator

Duration: from 02/23/2021 to 02/23/2022

MAGIX SOUND FORGE Pro 14 Trial

Activation code: Removed by Moderator

Comments

SamuelHenry-Rodabaugh wrote on 2/25/2022, 11:49 AM

Here is the service that I paid for: VEGAS Pro 365 (annual subscription) 5823 12 piece 19,99 239,88

browj2 wrote on 2/25/2022, 12:01 PM

@SamuelHenry-Rodabaugh

This was specifically for you! This is not the Vegas Forum.

PATIENT-X wrote on 2/25/2022, 12:03 PM

@SamuelHenry-Rodabaugh.

Hello, Welcome

This is a public user to user forum, please do not display serial numbers or personal details.

For Vegas products did you not see my post here.

I would contact Magix at infoservice@magix.net

This thread will now be closed.

Stephen

Forum Moderator