sound pools paid for in music maker, and Producer Planet missing

smartwise99 wrote on 3/13/2021, 11:42 PM

I bought sound pools, from old Catooh, and saved them, I additionally, purchased pools from Producer Planet. Thereafter, I made songs or beats with the waves. However, several sound pools are missing from my Magix Music Maker, software 2017 live, audio. and as well from THE NEWEST 2021 premium MUSIC MAKER. Not only from the software equipment on my computer, but also as well in the store Producer Planet . It show no record of the files after log in . Additionally, I tried to add one of my newest sound pools I purchased the system uploaded it then crashed afterwards and refused to upload it again . Ye 10-15 older and newer sound pools have uploaded with no issues continually.

Comments

SP. wrote on 3/15/2021, 2:31 AM

@smartwise99 If you bought Soundpools on producerplanet.com and they are missing in your product list you should contact sales support at infoservice@magix.net

If Music Maker bugs out and doesn't want to download your Soundpool you can also download it directly from Producerplanet.

It can also help if you go into the program settings and click on the button to clean up the store. This will delete your Music Maker cache which can block processes from working correctly if incomplete data is saved there.

johnebaker wrote on 3/15/2021, 3:09 AM

@smartwise99

For the Soundloops you bought from Catooh, it was your responsibility to keep backup up copies - this was clearly stated in the Terms and Conditions. Once purchased, they were available for download for (IIRC) 14 days from date of purchase. If you have a backup of them did you copy them to the folder

C:\Users\Public\Documents\MAGIX\Common\Soundpools

Music Maker 2021 is a new install, if you elected to keep the old version of the program the Soundpools will have been moved to the above folder

Check if the 2017 Soundpools that are 'missing' are there.

If the Soundpools are there, use the Soundpool scan option to see if they are rediscovered.

John EB
Forum Moderator