I did this before no good tried same, the sound pools are listed but they greyed out look. And the files do not appear. I have to believe its a subscription thing. Recently debit card was change, note they have my new one on file but I am not sure whether the new card and subscription are linked and try as hard I can. I cannot find a link that you can delete old cards, sure when I try and purchase something both cards pop up i was doing that as a trial plus Magix on line help seems a little imperfect for example to login then click a link, well I am alredy log in and no link to join subscriptions