Sound Forge pro 11 Crashes

roderick-horn wrote on 10/24/2023, 3:48 PM

Every time I try to load an audio file the program crashes. I have reinstalled it multiple times. I get the following error message.

Problem Description
   Application Name:    Sound Forge Pro
   Application Version: Version 11.0 (Build 345)
   Problem:             Unmanaged Exception (0xc0000005)
   Fault Module:        C:\Program Files (x86)\MAGIX\Sound Forge Pro 11.0\forgek.dll
   Fault Address:       0x33226994
   Fault Offset:        0x00086994

Fault Process Details
   Process Path:        C:\Program Files (x86)\MAGIX\Sound Forge Pro 11.0\Forge110.exe
   Process Version:     Version 11.0 (Build 345)
   Process Description: Sound Forge Pro
   Process Image Date:  2016-09-05 (Mon Sep 05) 12:55:20
 

Comments

rraud wrote on 10/24/2023, 5:54 PM

Hi @roderick-horn. do you get the same error when SF is run as an administrator:
Right-click the Sound Forge 11 <.exe> launcher (or shortcut), choose Properties> select the 'Compatibility' tab, Under 'Privilege level', check-mark "Run this program as an Administrator"

roderick-horn wrote on 10/25/2023, 6:26 AM

Yes

SP. wrote on 10/25/2023, 6:49 AM

@roderick-horn I found another comment. There the crash was fixed by setting Sound Forge to 8 bit and 256 colors. Make a right click on the shortcut icon > Properties > Compatibility.

https://www.magix.info/us/forum/sound-forge-crashing--1183161/#ca1289201

 

Additionally it might also help to reset the program settings under the File menu.

rraud wrote on 10/25/2023, 11:16 AM

Additionally it might also help to reset the program settings under the File menu

Yes, a reset/clear cache may resolve the issue as well. Be aware though, the reset procedure will revert most of your custom settings back to the factory defaults.
A minor caveat.. Sound Forge 11 (and earlier versions) do not have the "Reset all preference and cache data" menu command. It it can be done just the same by holding down the 'Ctrl+Shift' key whilst launching Sound Forge. This also works on Magix versions and will open the reset dialog in all versions if the application will not launch at all.

roderick-horn wrote on 10/25/2023, 5:20 PM

Thank you, changing the resolution settings worked.