Sound Forge 12 Requesting Registration error code -24

allister-spence wrote on 9/2/2017, 1:47 AM

I have been using Sound Forge Audio Studio 12 since 12/8/2017 with no issues on a windows 10 laptop.

However, today when I tried to open it it pops up the product registration box (with all the details completed).

If I click to register is says, correctly, that I am already registered and gives an error code -24.

I am then left only with the option to exit the program, rendering the software useless to me.

How do I get out of this loop and get back the software I only bought three weeks ago?

Comments

emmrecs wrote on 9/2/2017, 6:05 AM

Hi, welcome to the Magix forums.

A very quick search for that error code in posts in the forum led rapidly to this. I think the advice offered there, to contact Magix support direct, is still applicable. This is the contact page.

Jeff

Win 11 Pro 64 bit, Intel i7 14700, 16 GB RAM, NVidia RTX 4060 and Intel UHD770 Graphics, MOTU 8-Pre f/w audio interface, VPX, MEP, Music Maker, PhotoStory Deluxe, Photo Manager Deluxe, Xara 3D Maker 7, Samplitude Pro X7 Suite, Reaper, Adobe Audition 3, CS6 and CC, 2 x Canon HG10 cameras, 1 x Canon EOS 600D, Akaso EK7000 Pro Action Cam