Sound Forge 12 Requesting Registration error code -24

allister-spence wrote on 9/2/2017, 1:47 AM

I have been using Sound Forge Audio Studio 12 since 12/8/2017 with no issues on a windows 10 laptop.

However, today when I tried to open it it pops up the product registration box (with all the details completed).

If I click to register is says, correctly, that I am already registered and gives an error code -24.

I am then left only with the option to exit the program, rendering the software useless to me.

How do I get out of this loop and get back the software I only bought three weeks ago?

Comments

emmrecs wrote on 9/2/2017, 6:05 AM

Hi, welcome to the Magix forums.

A very quick search for that error code in posts in the forum led rapidly to this. I think the advice offered there, to contact Magix support direct, is still applicable. This is the contact page.

Jeff

Win 10 Pro 64 bit, Intel i7 Quad Core 6700K @ 4GHz, 32 GB RAM, NVidia GTX 1660TI and Intel HD530 Graphics, MOTU 8-Pre f/w audio interface, VPX, MEP, Music Maker, PhotoStory Deluxe, Photo Manager Deluxe, Xara 3D Maker 7, Samplitude Pro X7 Suite, Reaper, Adobe Audition 3, CS6 and CC, 2 x Canon HG10 cameras, 1 x Canon EOS 600D, Akaso EK7000 Pro Action Cam