Comments

Jorge-Catarino wrote on 6/26/2023, 5:39 PM

I changed my computer and I can't install the program, it's not recognizing the product key

Jorge-Catarino wrote on 6/26/2023, 5:41 PM

The new computer doesn't have a cd-rom, so I downloaded the program from the net, but then I can't insert the key. how can i solve the problem.

thanks

emmrecs wrote on 6/27/2023, 6:04 AM

@Jorge-Catarino

Welcome to the Magix user to user forums.

When you have run the downloaded installer and you try to run the program for the first time you will see a Register/Activate screen. That is where you enter the serial key; just make sure you are using the identical email address to the one you used when you first bought the software.

HTH

Jeff
Forum Moderator

Win 10 Pro 64 bit, Intel i7 Quad Core 6700K @ 4GHz, 32 GB RAM, NVidia GTX 1660TI and Intel HD530 Graphics, MOTU 8-Pre f/w audio interface, VPX, MEP, Music Maker, PhotoStory Deluxe, Photo Manager Deluxe, Xara 3D Maker 7, Samplitude Pro X7 Suite, Reaper, Adobe Audition 3, CS6 and CC, 2 x Canon HG10 cameras, 1 x Canon EOS 600D, Akaso EK7000 Pro Action Cam

johnebaker wrote on 6/27/2023, 9:23 AM

@Jorge-Catarino

Hi

Which version, or when purchased, SOS Video Cassette/ Video Saver/Rescue your Video Tapes (name varies with country of purchase) do you have?

John EB
Forum Moderator

 

VPX 16, Movie Studio 2025, and earlier versions 2015 and 2016, Music Maker Premium 2024.

PC - running Windows 11 23H2 Professional on Intel i7-8700K 3.2 GHz, 16GB RAM, RTX 2060 6GB 192-bit GDDR6, 1 x 1Tb Sabrent NVME SSD (OS and programs), 2 x 4TB (Data) internal HDD + 1TB internal SSD (Work disc), + 6 ext backup HDDs.

Laptop - Lenovo Legion 5i Phantom - running Windows 11 23H2 on Intel Core i7-10750H, 16GB DDR4-SDRAM, 512GB SSD, 43.9 cm screen Full HD 1920 x 1080, Intel UHD 630 iGPU and NVIDIA GeForce RTX 2060 (6GB GDDR6)

Sony FDR-AX53e Video camera, DJI Osmo Action 3 and Sony HDR-AS30V Sports cams.