Comments

SP. wrote on 2/19/2022, 5:56 AM

@Gunnar-Petersen Are you using Windows 11? Maybe this causes the problem.

johnebaker wrote on 2/19/2022, 6:22 AM

@Gunnar-Petersen

Hi

Can you expand on 'running way slow' - eg slow to start up, slow when playing back the timeline - a screen shot of the full timeline and how many tracks are in use would help.

John EB
Forum Moderator

VPX 16, Movie Studio 2025, and earlier versions 2015 and 2016, Music Maker Premium 2024.

PC - running Windows 11 23H2 Professional on Intel i7-8700K 3.2 GHz, 16GB RAM, RTX 2060 6GB 192-bit GDDR6, 1 x 1Tb Sabrent NVME SSD (OS and programs), 2 x 4TB (Data) internal HDD + 1TB internal SSD (Work disc), + 6 ext backup HDDs.

Laptop - Lenovo Legion 5i Phantom - running Windows 11 23H2 on Intel Core i7-10750H, 16GB DDR4-SDRAM, 512GB SSD, 43.9 cm screen Full HD 1920 x 1080, Intel UHD 630 iGPU and NVIDIA GeForce RTX 2060 (6GB GDDR6)

Sony FDR-AX53e Video camera, DJI Osmo Action 3 and Sony HDR-AS30V Sports cams.

Gunnar-Petersen wrote on 2/21/2022, 2:04 AM

@Gunnar-Petersen Bruker du Windows 11? Kanskje dette forårsaker problemet.

Jeg bruker windows 11, men brukte også den når alt virket ok, Music Maker er treg fra du åpner programmet.

 

Gunnar-Petersen wrote on 2/21/2022, 2:05 AM

@Gunnar-Petersen Bruker du Windows 11? Kanskje dette.

Jeg bruker windows 11, menn og alt virket ok, Music Maker er treg fra du åpner programmet.

 

hmmm mente men det gjorde jeg før da programmet virket ok

Gunnar-Petersen wrote on 2/21/2022, 2:15 AM

@Gunnar-Petersen

Hei

Kan du utvide på 'kjører langt sakte' - f.eks sakte å starte opp, sakte når du spiller av tidslinjen - et skjermbilde av hele tidslinjen og hvor mange spor som er i bruk vil hjelpe.

John EBForum
Moderator

Virker som at Music Maker har problemer med å logge inn til kontoen min hos Magix, tar 10 minutter før jeg blir logget inn men alt går fremdeles sakte, dette med bare 1 spor kjørende og alle funksjoner.

emmrecs wrote on 2/21/2022, 4:09 AM

@Gunnar-Petersen

What is your computer spec? Please give us full details of the hardware and the amount of free space you have on your hard drive(s). Also, exactly which build of MM 2022 do you have?

Jeff
Forum Moderator

Win 11 Pro 64 bit, Intel i7 14700, 32 GB RAM, NVidia RTX 4060 and Intel UHD770 Graphics, MOTU 8-Pre f/w audio interface, VPX, MEP, Music Maker, Vegas Pro, PhotoStory Deluxe, Photo Manager Deluxe, Xara 3D Maker 7, Samplitude Pro X7 Suite, Reaper, Adobe Audition 3, CS6 and CC, 2 x Canon HG10 cameras, 1 x Canon EOS 600D, Akaso EK7000 Pro Action Cam

Gunnar-Petersen wrote on 2/21/2022, 9:24 PM

@Gunnar-Petersen

Hva er datamaskinspesifikasjonene dine? Vennligst gi oss fullstendig informasjon om maskinvaren og mengden ledig plass du har på harddisken (e). Også nøyaktig hvilken bygg av MM 2022 har du?

JeffForum
moderator

Acer Aspire A715-42G Laptop >CPU AMD Ryzen 5 5500U with Radeon Graphic, 16GB RAM, HDD 238.47 GB WD SSD 70GB Free MM 64Bit 30.0.4.44 Premium

johnebaker wrote on 2/22/2022, 5:53 AM

@Gunnar-Petersen

Hi

Is McAfee or Norton antivirus program installed and being used?

From very recent experience, with an AMD Ryzen 5 5500U powered Lenovo with McAfee installed, I would recommend uninstalling the 3rd party AV and use Windows Defender.

John EB

VPX 16, Movie Studio 2025, and earlier versions 2015 and 2016, Music Maker Premium 2024.

PC - running Windows 11 23H2 Professional on Intel i7-8700K 3.2 GHz, 16GB RAM, RTX 2060 6GB 192-bit GDDR6, 1 x 1Tb Sabrent NVME SSD (OS and programs), 2 x 4TB (Data) internal HDD + 1TB internal SSD (Work disc), + 6 ext backup HDDs.

Laptop - Lenovo Legion 5i Phantom - running Windows 11 23H2 on Intel Core i7-10750H, 16GB DDR4-SDRAM, 512GB SSD, 43.9 cm screen Full HD 1920 x 1080, Intel UHD 630 iGPU and NVIDIA GeForce RTX 2060 (6GB GDDR6)

Sony FDR-AX53e Video camera, DJI Osmo Action 3 and Sony HDR-AS30V Sports cams.

Gunnar-Petersen wrote on 2/22/2022, 6:54 AM

I dont use any other Antivirus software

Gunnar-Petersen wrote on 2/23/2022, 1:35 AM

I dag har jeg sett nærmere på hva som skjer når MM starter, jeg ser nå i TaskManager at MM stopper å svare (stop responding) når den laster New.mmm altså når den setter opp start prosjektet, det er ett programfeil og ikke konfigurasjon eller windows feil, dette startet etter siste oppgradering av MM

SP. wrote on 2/23/2022, 4:00 AM

@Gunnar-Petersen

Jeg tror disse problemene er forårsaket av Windows 11. Datamaskinen ble opprinnelig ikke solgt med Windows 11 som operativsystem. Det kan være driverproblemer. Music Maker er ikke fullt ut kompatibel med Windows 11 ennå.

 

I think these problems are caused by Windows 11. Your computer wasn't originally sold with Windows 11 as its operating system. There could be driver problems. Music Maker isn't fully compatible with Windows 11, yet.

Gunnar-Petersen wrote on 2/24/2022, 12:57 PM

But I was using windows 11 when I first started using MM it ran fine and I dont have that problem in any other software

SP. wrote on 2/24/2022, 1:47 PM

@Gunnar-Petersen And what changed? Was an Windows 11 update installed that causes this problem? Then uninstall the Windows update. What this problem caused by the latest Music Maker update? Then install an older version.

Gunnar-Petersen wrote on 3/3/2022, 1:46 AM

The change was updating MM startup screen with login to store

Gunnar-Petersen wrote on 3/4/2022, 5:25 AM

in Task Manager MM show as not responding

SP. wrote on 3/4/2022, 6:14 AM

@Gunnar-Petersen Yes, in the last days Magix support answered that this problem is caused by an internal change of the program code. You can ask support at infoservice@magix.net for a beta patch to help solve this issue so you don't need to wait for the next official patch.

Gunnar-Petersen wrote on 3/5/2022, 5:00 AM

is it possible to control startup for MM? ie not show the dialog

SP. wrote on 3/5/2022, 6:41 AM

@Gunnar-Petersen No, ask support at infoservice@magix.net for the patch or wait until the next official patch arrives.