Comments

emmrecs wrote on 4/14/2020, 10:42 AM

@prod-f

Thank you for your PM, I'm sorry that neither I nor anyone else has been able to reply, basically because, speaking for myself, I have honestly no idea why this is not working for you! Nor do I have any suggestions of what to check.

I believe you may have to wait until Technical Support is able to respond to your emails. They will, almost certainly, ask that you download an run a dedicated Magix system checker which, when its results are returned to Magix, may well give them an idea of what the problem is.

Jeff

Win 10 Pro 64 bit, Intel i7 Quad Core 6700K @ 4GHz, 32 GB RAM, NVidia GTX 1660TI and Intel HD530 Graphics, MOTU 8-Pre f/w audio interface, VPX, MEP, Music Maker, PhotoStory Deluxe, Photo Manager Deluxe, Xara 3D Maker 7, Samplitude Pro X7 Suite, Reaper, Adobe Audition 3, CS6 and CC, 2 x Canon HG10 cameras, 1 x Canon EOS 600D, Akaso EK7000 Pro Action Cam

prod-f wrote on 4/14/2020, 10:46 AM

Thank you, just frustrating because it’s taking 24 hours between each email and each email is just an automated reply