Slow download speeds

mida5 wrote on 12/13/2017, 5:48 PM

Hello All,

I recently purchased a few Magix products and am immediately concerned with the quality of this product. The installer is downloading the program at a maximum of 50kb/s. Bear in mind, my internet connection is 900mb/s up/down.

Computer Specs:

i5-3570k overclocked

Nvidia GTX 980ti

16gb RAM

1TB SSD

 

There is no reason with these specs it should be throttled this bad. Working in IT it is obvious that Magix must have some sort of bandwidth restriction in place on their servers. Is there any workaround for this?

Comments

lloyd wrote on 12/13/2017, 6:57 PM

I don't work for them, but let me about that objectively.

You likely bought it with everyone else as part of the humble bundle an hour ago with 13,000 users - which just generated around 60,000 download requests - or around 60TB of data requests in the last hour to the magix server. In comparison, I suspect their server usually handles less than 1% of that in a day - with the bulk of their sales made through the Steam store (which goes through a different server).

If you are concerned enough that you feel like you didn't get your 1 or 20 dollars worth - you could try for a refund. Or, accept that you got the software at a steal to help charity - and as the bundle cools off and downloads reduce, and you can get your software at a more appropriate speed later on.

As someone at 1,500mb/s up/down - we both know it will realistically cap out around 1500kb/s when it normalizes. Which is more than acceptable in my opinion. But again, if you want to refund your few dollars back against a charity because you aren't happy with performance after getting a 99% discount ... well .. who am I to judge? ;)

mida5 wrote on 12/13/2017, 7:41 PM

Hey Lloyd,

I appreciate the response. However, you were wrong in assuming I got this as some sort of bundle. I purchased this product as well as their web design software. Furthermore, as a Network Administrator for a large IT company, there should be no excuses for a business class connection. The only reason they do not have enough bandwidth, regardless of how many users they have is improper allocation of resources. Even a fresh out of college Network Administrator can setup load sharing, multiple vlans, and failover connections. Especially if the ISP is halfway decent with public IP space. I am not interested in arguing with a keyboard commando. Magix needs to realize they are a business and have certain responsibilities as a business. Simply chalking up poor business practices to the fact that Magix has acquired something out of their capabilities is not acceptable. I would think you as a consumer would agree with this, with the exception of charity (not sure why you brought that up).

lloyd wrote on 12/13/2017, 8:53 PM

Even a fresh out of college Network Administrator can setup load sharing, multiple vlans, and failover connections....

If they didn't have some kind of basic setup in place to cover this stuff, we wouldn't be having this chat (as your download would have just errored instead of slowed down) ;) You should know that even the most robust of systems can be overwhelmed with traffic. And any analyst would take the risk of keeping smaller / cheaper infrastructure, over preparing a network to potentially one-day be overwhelmed by a 100x increase in traffic.

Are they going to massively over architect a solution to prevent a single disgruntled customer from complaining on forums on a massive sale day? Yes, today, sorry you are literally a drop in the bucket and any company worth its value would make the smarter business decision, cut the loss and get rid of the complainer.

I'm sorry you were stuck paying full price (yikes) it all just went on sale for next to nothing a few hours ago. Anyway, complain all you like, I don't work for them. I'd love to see a day where a forum post on the back of some website actually makes a difference.

Cheddarmunky wrote on 12/13/2017, 9:02 PM

<< I got it as part of that bundle that came out today, and even with a lot of user downloads, speeds of 50kb/s is around what, about 15-20 years ago lol. Not the first time I've seen downloads go trash due to a badass sale. BUT if I were you, I would just refund the full price you may have paid and grab that bundle for 20 bucks, and wait a few days to download, or try it around 3-6 am when normal people are asleep... besides it comes with ALOT more than what you just bought, like that 400 dollar Vegas Pro. Good luck as I am waiting for a support answer to the same prob.

lloyd wrote on 12/13/2017, 9:06 PM

<< I got it as part of that bundle that came out today, and even with a lot of user downloads, speeds of 50kb/s is around what, about 15-20 years ago lol. Not the first time I've seen downloads go trash due to a badass sale. BUT if I were you, I would just refund the full price you may have paid and grab that bundle for 20 bucks, and wait a few days to download, or try it around 3-6 am when normal people are asleep... besides it comes with ALOT more than what you just bought, like that 400 dollar Vegas Pro. Good luck as I am waiting for a support answer to the same prob.

Agreed - the speed is absolutely slow, but the fact they didn't crash completely, kudos from me :D. Downloads all went back up for me a little while ago - just gotta catch it at a better time.

 

panosb wrote on 12/14/2017, 8:17 AM

It also kept stopping the download and I would have to click for it to continue so I had to sit there and watch it for three hours. I don't mind though. This is the first version of this software that I have purchases since mm6.