Serious Program Error

Jambarco wrote on 6/29/2010, 3:16 PM
I've just been trying to burn a 15 min HD video to BluRay disk.
50 minutes into the mixdown, I got a Troubleshooting box telling me a serious programme error had occured.

Message as follows :-

Error in module "Movie Edit Pro.exe" (load address: 0x00400000) to address
0x0044d6e8

exception 0xc0000005

"ACCESS_VIOLATION".

Can anybody help me with this as I can't seem to find any error coding support on the Magix website?

Thanks, (somebody - please)

I've tried another burn routine and again the mixdown was 50 minutes on, but this time I got the "Memory Allocation Failure", message, which is odd, because I've got 6GB of RAM, a 1.2TB Hard Drive and the very latest Dell Studio XPS 8100 pc.

Comments

john-auvil wrote on 6/30/2010, 3:10 PM
Try using MSCONFIG to shut down any startup programs, they might be causing a communication error.

The error you are getting is basically saying that the burn routine does not have enough memory... now you might think your 6GB is enough, but your OS might only have the ability to use 3 GB and on top of that, background applications are eating away at the available resources.

MSCONFIG

This is a utility by Microsoft to allow advanced users to setup how Windows and installed protocols within Windows operate.

To open the MSCONFIG, go to the Start button of Windows and then to the Run function, type in MSCONFIG and press OK. This will open the dialog for the Microsoft System Configuration.

For safety reasons, you should ONLY manipulate the Start Up tab, by selecting that tab. In there you will see a list of applications, protocols and utilities such as antiviral, spam blockers, firewall utilities, printer utilities, chat programs and maybe more.

This Start Up tab represents the programs and applications that start when Windows is started, you may or may not uses these daily, but they are running in the background of your computer and do take up valuable resources from Windows.

Some will be considered a necessity by some, such as a antiviral software, spam software and such, but for this test purpose we should turn off everything and test to see if by doing so eliminates the problem or situation you are having.

So, with that said, use the Disable All button on the bottom (do not worry, you are not removing any of these, you are only telling Windows not to start them automatically, they will all be useable and accessible from the Program directory). Once you have pressed Disable All you will need to reboot the system.

You should notice that the system restarts faster, and you will be prompted with a system notification telling you that you are under a manual startup or different start up as previous. I highly recommend you allow it to show you that message over and over until you know for sure the problem is solved.

You close out of the MSCONFIG that opens and the attempt to execute the program that was having problems to see if this has helped at all. If it has, then you can safely assume that something within that Start Up tab has been causing a issue, so, what I recommend is that you turn on one thing at a time, starting with Antiviral softwares, as those usually never cause issues… and they are somewhat of a necessity for online activity. Then test the program again, keep turning things back on and testing one at a time until you notice the issue again, then note that the last thing you turned on is probably the issue.

You can check with that manufacture to see if they have any updates, as it could just be that to fix the situation.