Comments

SP. wrote on 4/3/2021, 6:10 AM

@Todd-Oliphant What is the error message saying? Where did you purchase your version of MM (from Magix.com, from another Website, from a store)?

Todd-Oliphant wrote on 4/3/2021, 9:29 AM

ERROR
An error has occurred during the purchase process.

 

I purchased it from the Magix Website.

emmrecs wrote on 4/3/2021, 10:30 AM

@Todd-Oliphant

That message shows that there is a problem with the actual purchase, not with activating any serial number, I think.

So, please take us through, step by step, the process you are going through which produces this message.

Jeff
Forum Moderator

Win 11 Pro 64 bit, Intel i7 14700, 32 GB RAM, NVidia RTX 4060 and Intel UHD770 Graphics, MOTU 8-Pre f/w audio interface, VPX, MEP, Music Maker, Vegas Pro, PhotoStory Deluxe, Photo Manager Deluxe, Xara 3D Maker 7, Samplitude Pro X7 Suite, Reaper, Adobe Audition 3, CS6 and CC, 2 x Canon HG10 cameras, 1 x Canon EOS 600D, Akaso EK7000 Pro Action Cam

Jesse-Marquez wrote on 4/4/2021, 7:08 PM

SAME here i have to log in all the time i open my product that i purchased. I have all the details needed to be activated but i dont one to login all the time. this product has to be already activated since I payed already and my money is important as well the items i buy with my money THANK YOU!!!

SP. wrote on 4/4/2021, 8:24 PM

@Jesse-Marquez Please try the following: open the program settings and click on the button to clean up the store. This will delete the cache. A broken cache can cause issues like you described. The cache will be rebuild from scratch after you clicked on the button.

Jesse-Marquez wrote on 4/8/2021, 7:01 AM

Hi SP much appreciated for the information. Though is still doing the same thing. I check every download was downloaded and software activated. and still have to login again and my program still not activated

SP. wrote on 4/8/2021, 7:19 AM

@Jesse-Marquez If you are logged in and can use all features you payed for it works fine. Usually Music Maker should log in your user account automatically when starting the software (in case you didn't log out before closing it the time before). But you need internet for this to work.

In case you are looking for an activation in your user area on Magix.com, there is no entry for Music Maker because it is not activated by an installation but by a user login.

colin-y wrote on 8/19/2021, 9:54 AM

Hi there, I keep having this msg on trying to activate my edition or trying to log in, please help someone.

An error has occurred during the purchase process.