We are using Samplitude Pro X5 v16.2.0.412 under Windows 10 v21H2 and we are having different issues:

1. Samplitude Pro X5 instance stays active in the background when closed. Any subsequent execution of Samplitude Pro X5 opens another instance of the program. When that instance is closed, it too stays active in the background. It results with multiple different Samplitude Pro X5 instances staying active in the background while only one is truly active (seen on the desktop) ... all of the rest are seen only in "Task Manager" (and all of the instances keep consuming RAM). Samplitude starts acting that way after some time after the workstation is reinstalled (e.g. month after the workstation is reinstalled). It happens on multiple different types of HP workstations (HP Z4 G4, HP Z6 G4, HP Z2 G5, ...) and under any user profile (domain user with limited access or domain user with local Administrative rights). Once this starts happening, it happens every time after that (every day, every login session, every time a Samplitude is opened, and it doesn't matter if the VIP project is being loaded or not). The only way to terminate these Samplitude instances is to terminate them individually through "Task Manager" or by restarting a workstation.

2. Samplitude Pro X5 sometimes draws the incorrect graphic. It is seen as spikes (seen in the picture I have uploaded). Those spikes disappear when we zoom-in (x5 times) or when we delete "*.HDP" files and allow Samplitude to rebuild graphics.

Our major issue is with the first question because that behavior results in multiple other issues:

a) list of recent projects is not getting populated

b) when users load their custom Samplitude profiles/options, option "Load and Restart" results in "Load and Terminate" (users must manually start the Samplitude after the "Load" has done it's job, resulting in one more instance of Samplitude being active in the background consuming more RAM).

Any help with these issues would be much appreciated. Thank you.

K.