Latest version 19 of web designer.

New install of Windows 11, no upgrade.

After the error, the app will run, however it cannot export, ftp upload, or allow viewing of the web pages and reports an "unable to find the filter to import the file with"

I also installed this on a clean Windows 10 Virtual Machine. I had the same problem

I have uninstalled/installed including removing all program data, registry, etc (very easy as it was a snapshotted VM).

Same problem.

I also tried installing v16, that works perfectly - but as I just bought v19, I want that to work.

I am very technical, so feel free to ask any questions. The eventViewer provides this...

Faulting application name: Service_rel_u_x64_vc16.exe, version: 5.15.36.11, time stamp: 0x6202376b
Faulting module name: Qt5CoreMx64Qt5.15.1.dll, version: 5.15.1.0, time stamp: 0x5f74976c
Exception code: 0xc0000409
Fault offset: 0x00000000000203e8
Faulting process ID: 0x2e48
Faulting application start time: 0x01d83d443238c73a
Faulting application path: C:\Program Files\Xara\Xara Web Designer Premium\19\UPS\Service_rel_u_x64_vc16.exe
Faulting module path: C:\Program Files\Xara\Xara Web Designer Premium\19\UPS\Qt5CoreMx64Qt5.15.1.dll
Report ID: e07cb730-4724-4bf3-9a7b-c1b98ac331c7
Faulting package full name: 
Faulting package-relative application ID: 

Have exactly the same issue. https://i.imgur.com/k1gAss2.jpg
New install. I already have Xara 18 installed which works fine.

Windows 11.

@Mark-Rogers, @David-Hitchen

Hi

This sounds like a bug/issue running on Windows 11 - there is another user - @Gary-Brown5256 - with the same issue.

Please raise a ticket with Support (link at top of the page) and follow this Support article on how to raise a support ticket.

John EB
Forum Moderator

I tried installing this on Windows 10 - same issue, so not Windows 11 specific, but it does seem to be version 19 specific

@johnebaker many thanks will do. Yes David seems to be a v19 issue to me. I cannot remove V18 until 19 works!.

I just reported that same thing, plus also another DLL that can't be downloaded(??).

I just experienced the same issue on a Windows 10 machine. As per the error message I reinstalled version 19 a second time. It did not solve the problem. Unfortunately, I had already deleted V18 from the computer. We need a fix for this asap.

OK I just contacted support, and they sent a new installer download. Uninstalled old V19, installed this one, all working now. I am not sure they would want me to post the link, but contact support guys (johnebaker provided the support link info above). One strange quirk to watch out for - hope it's only on my PC ;), when re-registering this V19 - the serial number I pasted into the box was NOT the same as where I copied it from.
I.e. it changed the first few digits (not just removing the "P"). I tried recopying and pasting several times and verified it was pasting correctly via notepad.  Anyway I had to delete the numbers, and manually type them all in before it would accept.

saw the link posted to me for the file, but when i click on it, "file not found"

Exactly the same issue with RTFfilter.dll - Bad Image dialogue error on starting version 19 Updating Web Designer Premium 18 to 19. Windows 10. Several installs/uninstalls tried but the same issue remains. Any help would be useful. I've tried raising a ticket but going around in circles trying to do that to contact tech support. I have never contacted them before

@Mark-Rogers

Hi

. . . . it changed the first few digits (not just removing the "P") . . . .

That is the correct function- the P3- is removed as this is already there to the left of the box, however it does need to be typed or copied and pasted for the serial number to be acknowledge - this is for differentiation of the P3- serial numbers from the older P2- series.

HTH

John EB
Forum Moderator

I have that same issue with: RTFfilter.dll
Tried installing on 2 x different Windows-10 PCs
Is there a fix please?

@Mark-Rogers

Hi

. . . . it changed the first few digits (not just removing the "P") . . . .

That is the correct function- the P3- is removed as this is already there to the left of the box, however it does need to be typed or copied and pasted for the serial number to be acknowledge - this is for differentiation of the P3- serial numbers from the older P2- series.

HTH

John EB
Forum Moderator

Understood that's why I mentioned the P bit, but 5 or 6 OTHER digits also changed each time I pasted (after verifying the paste worked fine in notepad as I said), which is why I reported it. I HAD to type it in to make it work.

Exactly the same issue with RTFfilter.dll - Bad Image dialogue error on starting version 19 Updating Web Designer Premium 18 to 19. Windows 10. Several installs/uninstalls tried but the same issue remains. Any help would be useful. I've tried raising a ticket but going around in circles trying to do that to contact tech support. I have never contacted them before

You need to do the steps in the link I mentioned above. it's obscure - I bet to keep support emails down some.

OK here;

Go here https://www.magix.info/us/support/interview/

Click on Web & Technic
Click on Web designer
Click blue button Search for other solutions
type in: error status 0xc0000130
click on Find a Solution
Then down the bottom Send A Support Request
The Create a Request opens. Fill that in, Submit

Exactly the same issue with RTFfilter.dll - Bad Image dialogue error on starting version 19 Updating Web Designer Premium 18 to 19. Windows 10. Several installs/uninstalls tried but the same issue remains. Any help would be useful. I've tried raising a ticket but going around in circles trying to do that to contact tech support. I have never contacted them before

You need to do the steps in the link I mentioned above. it's obscure - I bet to keep support emails down some.

OK here;

Go here https://www.magix.info/us/support/interview/

Click on Web & Technic
Click on Web designer
Click blue button Search for other solutions
type in: error status 0xc0000130
click on Find a Solution
Then down the bottom Send A Support Request
The Create a Request opens. Fill that in, Submit

 

 

Thanks Mark. That did the trick. Support request submitted. It really is a case of going around the houses to get to that elusive Create a Request just when you are about to give up looking :)

Same problem as above! Reverted to use version 18. Might try again when glitches sorted. Every time I have been prompted to upgrade to a new version since 16 - I've experienced a problem trying to re-publish all projects to domains and raised a support ticket. I'm tempted not to upgrade and use what works!

We were sent a new link, which didn't work, there was a typo.
(Looked OK but actual link was not)
Check it correctly has https: in the address bar in your browser.

I submitted a ticket to Magix. The reply came the following morning.

"Thank you for your message.

Please note there was a bug on our end which has now been fixed.

Please make sure to unistall, re-download and re-install the program:

https://dl03.magix.net/webdesigner19premium_dlm_ze9olw.exe

Thank you for your understanding and please accept our apologies for the incovenience caused."

After uninstalling Web Designer Premium 19 I ran the exe file above and it linked to a slightly larger install file this time (just over 200MB).

It installed easily (I chose to install into it's own separate folder) and it ran without any problems.

I submitted a ticket to Magix. The reply came the following morning.

"Thank you for your message.

Please note there was a bug on our end which has now been fixed.

Please make sure to unistall, re-download and re-install the program:

https://dl03.magix.net/webdesigner19premium_dlm_ze9olw.exe

Thank you for your understanding and please accept our apologies for the incovenience caused."

After uninstalling Web Designer Premium 19 I ran the exe file above and it linked to a slightly larger install file this time (just over 200MB).

It installed easily (I chose to install into it's own separate folder) and it ran without any problems.

Worked for me...
Thank you.

Thanks Gary Now updated and working on 19!