Registration Loading Goes On Forever

John-Shivers wrote on 2/1/2019, 1:19 AM

I bought a software combination package on a disc that included MAGIX Music Maker, Sound Cleaning Lab, and Movie Studio Platinum 15. Thought they would be a good replacement for Audacity and the other editing programs I've used. Music Maker and Movie Studio installed just fine, but Sound Cleaning Lab is being a...an illegitimate person.

I installed it once before, and inputted the correct registration code when prompted. It said "Please Wait." So I waited. For 12 hours straight. That little window stayed exactly the same, not moving, as if frozen in time. I had to shut my computer down after that, so I retried it the next day. Same result.

I've uninstalled the program and reinstalled it. Tried to register again. Same issue. Going on 9 hours now. Haven't even been able to open the program to see if it works.

I'm running Windows on an MSI Stealth Pro laptop that was built to run this sort of software, so I know it's not a hardware issue. What is going on? Does anyone have any idea how to fix this?

 

Comments

shgrude wrote on 2/1/2019, 9:50 AM

@John-Shivers

Try to start /run the program in Administrator mode for registration. Some programs struggle with starting seperate processes in admin mode when they were started normally. Sometimes completing the process in Administrator mode will do the trick and then you can continue using it in normal mode.

To run a program in Administrator mode, right-click on the executable ( or link) and choose "Run as administrator".

Last changed by shgrude on 2/1/2019, 9:50 AM, changed a total of 1 times.

Processor: Intel(R) Core(TM) i7-6700HQ CPU @ 2.60GHz
Operating system: Microsoft Windows 10 Home (64-bits) OS 19041.450 (2004)
Memory: 64GB
Sound Card: NVIDIA High Definition Audio
Realtek High Definition Audio
NVIDIA Virtual Audio Device (Wave Extensible) (WDM)
Graphics Card: NVIDIA GeForce GTX 1060 1920x1080 6GB

ralftaro wrote on 2/12/2019, 8:42 AM

Hi John,

I don't want to get too far into the technical details, but this is, most likely, a problem opening your default web browser during the activation/registration process. You can work around this by pre-registering the product on the MAGIX website and (temporarily) enabling the MAGIX newsletter. If these two conditions are met, the program will no longer try to even open the browser to send you through the registration and newsletter subscription process. So, your activation will just end up going through. (If you don't want the MAGIX newsletter, you can unsubscribe from it again afterwards.) This issue doesn't seem to occur any longer with more recent MAGIX products, but the version of the copy-protection system used in that particular product is slightly dated. If you're struggling with any of this, just contact support and ask them to perform the registration and correct account settings.

Good luck!