I sent you an email for a return after buying vegas pro last December. I bought it on vegas from here on 12/17/2019. I send mail about a refund on 12/18/2019   I'm keeping all the emails with your guys. 

I clearly expressed my desire to return to the program was not running on my laptop, and I only heard a few protest emails and a message that your guys busy when I called to you. 

And when I sent the mail again in January, I got a reply that seemed like a robot. 

I was busy with work and forgot for a month, but I saw the money still coming out of my credit card statement and I emailed and called today.

What should I do if I use both the phone number and e-mail to return the product when I buy it and there is no response?

I don't even want to get the money back, so could you please stop taking it from my card? 

I've never used a program. 
Because it doesn't work on my computer. 

I'm so tired of this.