re-registering webdesigner 11 premium

David-Partridge wrote on 5/31/2020, 4:32 PM

I'm trying to re-register webdesigner 11 premium, after re-installing Windows 10.

I have all my details and serials, and go through the Magix activation process and keep being greeted with;

"An error has occurred.

Your registration could not be completed. Please try again later!"

This has been going on for over a week, so am now locked out of my software.

 

Any Advice ?

Comments

emmrecs wrote on 6/1/2020, 4:15 AM

@David-Partridge

Is it possible that you have exceeded the number of registrations allowed for the software, because you have previously needed to reinstall and re-register it?

If so, go to your Magix account, log in and go to "My Products". Find the entry for this software and check the activation listing. If you have already used the allowed maximum simply deactivate one, or all, of the named installations in your account listing.

Then try again to register via the program.

If this is not a problem of number of activations I think you will need to raise a support ticket with Magix Customer Service, via the Support button in the header of any forum page.

HTH

Jeff
Forum Moderator

Win 11 Pro 64 bit, Intel i7 14700, 16 GB RAM, NVidia RTX 4060 and Intel UHD770 Graphics, MOTU 8-Pre f/w audio interface, VPX, MEP, Music Maker, PhotoStory Deluxe, Photo Manager Deluxe, Xara 3D Maker 7, Samplitude Pro X7 Suite, Reaper, Adobe Audition 3, CS6 and CC, 2 x Canon HG10 cameras, 1 x Canon EOS 600D, Akaso EK7000 Pro Action Cam

David-Partridge wrote on 6/1/2020, 4:36 AM

I cant see how i could possibly exceed the number of registrations, I only have 1 computer.

But i dont think that is the problem, Every time i try to re-register I get an automatic email from Magix Thanking me for successfully registering my product.

But the software on my computer displays as below.

I cant contact support without any fees.

emmrecs wrote on 6/1/2020, 5:46 AM

@David-Partridge

Thank you for the additional information.

The only other recommendation I can make is to use this page to contact Magix Sales.

HTH

Jeff

Win 11 Pro 64 bit, Intel i7 14700, 16 GB RAM, NVidia RTX 4060 and Intel UHD770 Graphics, MOTU 8-Pre f/w audio interface, VPX, MEP, Music Maker, PhotoStory Deluxe, Photo Manager Deluxe, Xara 3D Maker 7, Samplitude Pro X7 Suite, Reaper, Adobe Audition 3, CS6 and CC, 2 x Canon HG10 cameras, 1 x Canon EOS 600D, Akaso EK7000 Pro Action Cam

johnebaker wrote on 6/1/2020, 12:34 PM

@David-Partridge

Hi

How many times have uninstalled and re-installed the software?

John EB

VPX 16, Movie Studio 2025, and earlier versions 2015 and 2016, Music Maker Premium 2024.

PC - running Windows 11 23H2 Professional on Intel i7-8700K 3.2 GHz, 16GB RAM, RTX 2060 6GB 192-bit GDDR6, 1 x 1Tb Sabrent NVME SSD (OS and programs), 2 x 4TB (Data) internal HDD + 1TB internal SSD (Work disc), + 6 ext backup HDDs.

Laptop - Lenovo Legion 5i Phantom - running Windows 11 23H2 on Intel Core i7-10750H, 16GB DDR4-SDRAM, 512GB SSD, 43.9 cm screen Full HD 1920 x 1080, Intel UHD 630 iGPU and NVIDIA GeForce RTX 2060 (6GB GDDR6)

Sony FDR-AX53e Video camera, DJI Osmo Action 3 and Sony HDR-AS30V Sports cams.

David-Partridge wrote on 6/1/2020, 3:37 PM

Over the last week about 15 times ive attempted the Magix registration process, but only re-installed it once.

Currently it,s just an icon on my desktop, because it wants me to go through the online registration process when i try to use it