Re Activating Music Maker 2015

iam_waffle wrote on 7/7/2015, 11:49 AM

I bought my son a new computer and went to reinstall. It said I needed to wait a month or so which was fine. I understand. However, when I went to re-install this weekend it requested I change my password, at which point it said I had tried to re-activate too many time and I would have to wait another month!

Can that value be reset so that I can reinstall this? My son would be very happy as he is enjoying the product very much. Or was.

THANK YOU

Comments

johnebaker wrote on 7/7/2015, 2:55 PM

Email support at Magix asking them to reset the activation counter, explaining why you need it reseting.

. . . . it requested I change my password . . . .

I am puzzled why you were asked to change your password - I have never been asked to change mine since I joined in 2009 - is your Antivirus up to date and do you run regular spamware checks?

HTH

John EB

iam_waffle wrote on 7/7/2015, 5:16 PM

yup, it is.

I could see it. I created an account initially with the install. When I went to re-install after waiting the appropriate amount of time it requested that I change my password (maybe I had exceeded some setting or somesuch).

Anyway, I would liike to re-install before August 4th (I think that is what it said). I have a fully licensed right out of the box version.

Thanks for the suggestions, though.

iam_waffle wrote on 7/7/2015, 5:18 PM

ALSO, I don't have an email for support, the website has you go over the phone and I had no luck with that. It asks for some weird set of 5 digit values...not at all sure what that is. Boards like this, I have found, are usually fast ways to get to the needed information.

johnebaker wrote on 7/8/2015, 1:16 AM

Try emailing: support at magix.com replacing the at with @..

John EB